We stayed 3 nights, stay was smooth, cleaning staff did a good job of working in the background in peak outdoor hours. Helpful staff, hotel is well located just opposite the harbour with good views.

No parking facilities.

Staff were cheerful , and helpful

We really enjoyed this time : ) Awesome service and perfect location. All the stuffs was very friendly, helpful and polite, especially morning service staffs work on 9th of January . Room is clean and fresh. Beds are very comfortable, also surprised we had a room with beautiful view of the lake. Breakfast great! has many choices and yummy! The valet parking also very good service, very quickly. Everything GREAT and THANK You let us had a very happy and comfortable trip : )

none

It was centrally located. Staff were very friendly and helpful.

The breakfast was of average standard. Our one night stay was comfortable but I think this hotel is very overpriced for what it offers. There are better centrally-located/better priced options in Queenstown.

Location

Small room

The room was spacious. Plenty of choice on the TV. Most staff were friendly and efficient.

We didn't get what we paid for. I booked and paid for in June 2023 a 4 night stay in November for" a Standard King with private balcony with views overlooking the stunning surrounding scenery". So they had our money for 5 months and when we arrived we were allocated a room (101) on the first floor with a sliding door opening onto a small grassed courtyard surrounded by thick shrubs, no balcony and no view. Katie, who had booked us in, said that is what we had booked, but it was absolutely NOT what we had booked and paid for and we have the documentation to prove it. Soon a man appeared and offered us 2x2 free drink vouchers, perhaps as compensation?

It was comfortable. Great location in city centre. We had the lake view room which offered great views, come traffic noise from the by passing cars and pedestrians but we knew when we booked. Expected city lifestyle. When the doors are closed you didn't hear anything.

No free customer parking. $30 valet parking a day, which we thought was steep.

Location is great

Outdated Too expensive, paid $1700 AUD for 3 nights, room had view on a tree Staff at breakfast had no idea what they were doing

The location and view were superb

The room we paid for 3 months ahead of stay via Booking.com was not allocated to us and we received a below expected standard room. The bed sheets had not been changed from previous guests and had to call housekeeping twice to remedy this issue.

Perfect location for QT, valet parking, staff were super helpful

Not one thing.

Location is very convenient. Very closer to town centre and to all the exceptional restaurants and bars. Most of the adventure activity offices were nearby. Also, lake front is right in front of the hotel.

great service

In town so we could walk everywhere Katie who checked us in was amazing

Mattress was too hard we both woke up with very sore backs

Great staff and service. Location is fantastic. Good access to Snow center. Bus to Cardrona stops in front of the hotel. Good services for ski measure including heat storage services. Welcome chocolate was great!

Great location

Needs refurbishment, e.g., carpets, bathrooms, lobby etc.

Location - excellent spot.

Parking was listed as included yet I needed to pay extra. Staff said they could do nothing as Booking.com problem.

Great position.

Rooms and hallway, doors etc all need to be refurbished. Downstairs good. Upstairs (lifts) very poor.

Good location, good breakfast.

Cleaner room, modernized bathroom (shower curtain?) Better pillows.

very close to main area and the staff were very helpful.

while it is very comfortable it’s getting a little dated.

The view, staff very helpful with requests.

We stayed 3 nights not 2. Wasn't happy with cleanliness of room. Hairs in bed, linens on 2nd day stained and not washed properly. Didnt add to complaints as i was uncomfortable about number of times i spoke to front desk re bed. Bed too hard, we both woke up with sore back and hips. (Staff were very helpful making bed softer, more bearable). No disability parking, had to pay for valet. People with mobility issues disadvantaged. Disability parking hard to find in Qtown, lots of roadworks.