Friendly staff with a warm welcome on arrival. Room very comfortable. Good food. Excellent facilities.

The lift not being on the same level as reception as currently waiting a hip replacement and going up/down stairs difficult.

Always quiet, plenty of space all around the Hotel. Near motorway and Kent attractions Helpful staff, especially Steve on Reception. Useful Pool and Sauna. Staff very helpful with our Family re-union arrangements on the Saturday.

Paying more through booking.com than had we gone through the Hotel - will be more careful in the future.

Location and pleasant staff

If ever a property was in need of total refurbishment this is it!

size of the room, the gym/gym class timetable and breakfast

there were not a decent number of sockets in the room. I couldn't charge my phone overnight next to me.

Great location for our visit to Leeds Castle, the pool and spa facilities were a nice addition to have use of

The room was exceptionally warm with no air con, but a fan was provided which we had to use all night. The TV signal was temperamental and didn’t always give a clear picture on the screen

Good facilities, good meals. Shower powerful clean

Bedroom small & bed uncomfortable pillows lumpy and duvet cheap.

Staff very helpful and polite. Leisure was lovely and relaxing. Breakfast was a 9. The outside garden was peaceful very nice place

I can't comment on this as I have no complaints

Good parking for our motorcycle. Lovely view from the room. Extensive grounds for a walk. Pleasant evening meal. Excellent quality breakfast and very helpful and friendly staff.

Hotel bien situé, équipements très complets et extérieurs très agréables. Repas de très bonne qualité mais le point fort est assurément la qualité et la serviabilité du personnel ... mention toute particulière aux réceptionnistes et à Susie ... mais l ensemble de l équipe est au Top. En plus l accueil avec notre chien était super

Rien a redire

The grounds are amazing - especially with a dog. Breakfast buffet was excellent. Friendly and obliging staff. Bed large and comfortable. Used as stop over.

No Aircon. Heat was unbearable. Not enough plug sockets in the room. Shower in a very narrow bath with shower curtain. Generally needs to be modernized and a lick of paint.

Area close to venu

The room smelt damp Bed old Room tired Bathroom basic and tired , dirty

The service was amazing, the food was great, the location was stunning and the price was fantastic.

I didn’t stay for long enough.

Absolutely great stay. I needed to check in early and was welcomed. The staff on reception were fantastic, very helpful. The breakfast is one of the best I've ever had, a lot of choice, everything cooked to perfection. Best hash browns. The facilities were brilliant. The room was comfortable.

Would of preferred a walk-in shower instead of a bath as it's a tight space. But nothing major.

i always stay here when i travel for business, the staff are so friendly and welcoming, facilities are great, food is always good, i especially enjoy the breakfast, lots of options

the only thing which is very small is to have a better range on the evening menu, but it is no big deal

Staff were polite and atteneded to our query, who have also accepted and resolved it.

Room was bad (Decor is worn out, chairs are worn out), no air conditioning, carpets are very old. It requires a lot of refurbishment. They can't advertise as a 4 start hotel. It would be best for booking.com to remove this hotel from your site.

Comfortable bed Good location if you want to visit Leeds castle and there is a nice pub about 5 minutes down the road

The room didn't look like what we expected Quite different from pictures A lot of walking around to get to the room Very corporate vibe Breakfast was very average and limited Bar staff wasn't very friendly We went for a drink in the evening and it felt like they didn't want to serve us despite still being open. They then cleaned around us before we were done and turned the lights off for around 10 minutes, to the point where we felt rushed and uncomfortable finishing our drink so we left and then they said they were going to turn the lights on. There is a big pothole on the way to the exit of the carpark. No conditioner in the bathroom. The shampoo and shower gel pots were empty when we arrived.

The breakfast wasnt to bad

The disgusting attitude of the staff, clearly staff need alot more training! Rosita from leisure was rude and called my mum unprofessional.. Funny that as my mum is not a staff member and doesn't need to be professional. Rosita did not inform us that there was an aerobics class on so the shallow end of the swimming pool was out of use. Well we had two children under 3 who are unable to swim and would not be confident nor would it be safe to allow them to swim in the deep end. Instead of telling us before we went in rosita decided that shouting at us from the side of the pool would be acceptable! When my mum and I tried to explain that we couldnt take the little ones into the deep end and that she should of told us before, (we would have waited until the class had finished otherwise) rosita started to call my mother unprofessional as we expressed some frustration as we had already been verbally abused by other members of staff. We then asked to speak to a manager as we felt that this behaviour from staff was unacceptable. A duty manager named Pravin approached us with absolutely no intention to listen, instead just told us to enjoy our swim and basically shut up as he didn't want other guests to hear what had happened. Well Pravin you need more training! You are by far the worst, and most unprofessional duty manager I have ever met. Disgusting how you treat your guests. The rooms are dirty And smell like sewege! The safe doesn't work and the TV is temperamental. The TV remotes dont work and half the lights work. Needs a good clean in the bathrooms as the wall tiles have brown and black grout instead of white. After all of this, I had no choice but to inform the receptionist poppy as we was very unhappy and actually felt like leaving. Poppy told me that she would inform a duty manager but this never happened, I told another receptionist on the morning shift who told me that her manager would contact me that day, but guess what? No contact.

The hotel pool and spa facilities were very good. Complimentary towels were a bonus. The grounds were lovely and selection at the restaurant were also good. Staff were all friendly and helpful and parking was easy. One big positive was how comfortable the mattresses were, definitely made for a good night's sleep!

Water to be provided in the room, or a cheaper alternative. £2.50 for a small can of water is excessive

Location

Excessive dog charge. Room with no view. Very hot and noisy.

Location

Excessive dog charges. Room was overlooked by neon sign so blackout curtains. No air con room was stifling and next to noisy plant. Rude staff. We cancelled a subsequent stay

Charged £20 to check in early 1pm and all the rooms where ready so they didn't need to

Clean spacious bedrooms with very comfortable large bed. All communal area clean and fresh.

Poorly cooked breakfast, cold plates, shortage of some products. Staff need leadership. So poor was our experience we missed out Breakfast a third of our stay and once only experience for dinner was sufficient. We dined out.

breakfast views comfortable

beds are too small and towel gowns are not provided in normal rooms for sauna

Excellent and staff.

Boy Race's on A20 in The Early Hours very Bad Sleep No Double Glazing No Air conditioning Very Tired Looking

grounds are lovely

evening meal and no walk in shower

Everything was clean bed very comfortable, brilliant breakfast. The gym was a bonus and swimming pool.

The bath was a bit too high to get in and out for me.

friendly staff, great location, very clean, comfy beds, windows that opened for some fresh air, loved the outside seating and the green space, good breakfast buffet, place felt spacious

Nothing. the room furniture was a little worn, but not a worry for us.

We were pleasantly surprised by the size of the grounds and enjoyed walking around them and seeing the peacock, geese and rabbits. We had a drink in the garden as it was a lovely evening.

Fan wasn’t very good in the bathroom so got very steamy.