Room was a great size for the price. Bed amd pillows were comfy. I liked how there was a dressing table to get ready at. I didn't hear too much noise so slept well. Information packet was available. Tv worked well. Easy to check in and out.

Would have been nice to have some bottled water on the tea tray in my room as I do not drink tea or coffee so would have to go to the bar or use the bathroom tap for water to drink. When I stripped the bedding off some of the pillows has yellow stains on. Doors are quite loud when they shut and set off a Lound hight pitched beep If not shut properly. Would prefer curtains instead of a blind.

It was close to shopping centre, train station. The bed was comfy. The staff were friendly.

There were only wooden blinds in the room, it would have been nice to have some blackout curtains. The room was very warm but there was a fan in the room.

The size if the room

The noise of a man who was shouting and banging at silly aclock in the morning

I like the location. It was perfectly close to the event where I had to go. I will go there next year too.

close to the town

the lift and the toilet roll holder was falling of the wall

Staff are lovely and very helpful! Really go out of their way to make you feel welcome and help if you need anything! Just need to ask. Big big plus. Easy to get to from the train station

Very loud as in town centre and seems like there's lots of noisy people around even during the day. They warned after the booking was completed though so kinda expected it. For the price it's not very impressive, quite run down and simple. It's clean for sure, just a bit old and not what I expected when i booked. You've got everything you need in a hotel room but it's very pricey for what it's like.

Made a special request for my room location and it was done. Close to the bars and shops, nice big car park.

Good value, very comfy bed, easy walking distance from station, friendly staff

Although clean the bathroom really needed some maintenance, fittings loose and sealant peeling and discoloured. Quite a noisy location, although this is advised when booking.

Great, affordable and comfy place. Clean and nice.

N/a

Staff very attentive, very friendly. Room very clean.Hotel position is excellent.

The bed was very hard, which made sleep very uncomfortable. The TV in the room was very small, could hardly read the text on TV. There is no food served on a Saturday and Sunday night, which we did not know this when we booked the hotel. So we eat out.( 2 nights stay) outside space very limited. We left with mixed feeling about our stay. Staff were very attentive and friendly.

Just the staff

The room has not kittle for any cup of tea. The hotel doesn't deserve the amount they charge.

Clean, tidy, warm and comfortable.

I did like everything.

Location as always

Unavoidable noise from outside

Comfortable

Price

Could check in early. Friendly staff and a clean room.

I thought the bar area could have been more "cozy". Needs to be more of an ambience to entice people in. Not a lot of atmosphere. No food available.

Very friendly receptionist/bar lady called Sarah Perfect for a one night stay after seeing a concert

Perfect location, very friendly and welcoming staff, big sized rooms. We will definitely stay again on any other next visit of Basingstoke.

We only had a little problem with the hot water. But staff were quick to help.