The hotel is located right by the lake and provides good view of the lake and the volcano. The location is also very close to the meeting point where we need to take the Andean Lake Crossing early in the morning from Puerto Varas to Barilochi. Hotel front desk staff is pretty good, especially the gentleman who speaks English. He was extremely helpful and gave us a lot of good suggestions. The included breakfast is also very good.

The hotel itself is a bit old. But it still provides reasonably comfortable stay.

breakfast, location, staff

all great

Excellent hotel, superb location, rooms with stunning view. Special thanks to Edoardo, who was really hespfull. Best breakfast ever.

la experiencia del spa excelente

Double charged for the accommodation with no reply from Booking.com or the hotel to fix the double charge

Wonderful location central but by the lake with great views. Grand historical hotel. Excellent staff, friendly and helpful tho limited English.

Would have liked a fridge in the room.

Restaurant staff and food were both top drawer. Good view.

Front desk staff was not helpful. On two days, I asked for a wake-up call Didn't get either. Breakfast was below expectations. Facilities in disrepair.

wonderful location, charming and helpful staff and great swimming pool

they seemed very short staffed. the staff really did their best but they were clearly overstretched . a little disappointing for the price

amazing location . thé staff was really nice and I can only praise them all

The best views imaginable. This is a quiet, solid, traditional and very comfortable hotel. I return here time after time. I could not think of staying anywhere else in Puerto Varas

view

the staff very impolite

The view over the lake is simply stunning. The breakfast was good including the typical Puerto Varas "Kuchen". Wifi was fast and stable. Everything can be reached by foot.

Cleaning during the stay was not that careful. Not much variation at the breakfast. The equipment of the fitness room was rudimentary, only focused on the pool.

Very good location.

They didn’t have change and I ended up paying 2 dollars more because the staff didn’t bother look for change (both in dollar or peso-equivalent). First time this happens to me at a hotel!!

Everything was fine except low Wifi connection. Kind staffs. Good breakfast(blueberry cake recommended). Clean room with lake view. I really enjoyed to stay in this hotel with my cat.

The status of Wifi connection was low.

The staff went out of their way to help us with checking in, booking tours and facilities with perfect communication in English. The room was great and had an amazing view. The restaurant, bar, lounge and pool are very nice and we enjoyed the buffet breakfast. The location of the hotel is excellent, close to activities and local buses, but still quiet. Would love to stay there again!