Desayuno bueno y ubicacion excelente. La habitacion que nos dieron sin polleras los sommier y la alfombra toda manchada, puedo adjuntar fotos. Hice el reclamo porque realmente el precio por esa habitaciòn no se correspondia a un hotel de la categoria de ese hotel En recepciòn me dijeron que algo habia pasado que hiciera el reclamo a atenciòn al cliente. Me dijeron que me habian mandado un mail que nunca llego. Como atenciòn al cliente pesimo

El estado de la habitaciòn. No ha sido supervisada

Hotel ótimo e atendimento também.

Nada.

A vista

Frigobar não funcionava e as bebidas estavam quentes, não fomos informados no check in Que o frigobar era fechado com chave, pedimos ajuda para um funcionário que estava passando no corredor do nosso quarto

hotel muito completo, cassino excelente, alto astral em todo hotel, bar do hotel muito bom, boate no subsolo sensacional.

tudo ok.

La atención, el personal se encarga que tu visita sea increíble.

Estaban haciendo mejoras y hubo ruido de trabajos. Pero hablamos con recepción y nos hicieron upgrade de habitación. Servicio un 100.

El piso alto de habitación que nos dieron y la vista del cuarto a ambas bahías (mansa y brava). Otro punto alto es la nueva piscina interior. La atención siempre excelente.

Camas confortabilíssmas, espaço quarto excelente, vista excelente, localização ótima, e comodidades também.

Café da manhã deixou a desejar pela categoria do hotel e deveriam também modernizar o banheiro. Mas nada que não atenda, só meio ultrapassado.

Excelent location, beautiful hotel, beautiful view of the sea, reception employees very kind and the room mas very confortable and clean. The cassino inside the hotel is very good.

The bathroom instalations should be renovated and breakfast should be self service.

Breakfast was very nice, although having someone serve the fruits and bakery initially was a little weird. The food was delicious, with wide options. The room was very nice and super comfortable and spacious. The amenities at the hotel are nice, including the casino. There are options for a kids club if you have children at your party.

Nothing to complain about. It was all that I expected and more.

Everything!!

Facilities

Nothing

Excellent place. You have everything you need there. Great new spa and pool, great views from the rooms.

The new pool fas a few features that don’t work.

Breakfast

Very posh, clean rooms with great ocean view and balcony. Nice breakfast buffet.

Nothing

the bed

awful breakfast

location, staff support

La piscina, la.vista

Breakfast was great. The facilities were superb!! (swimming pools, restaurant, casino).

The location is great, across the street from Playa Mansa and a short walk to Gorlero, the Main Street with lots of shopping and dining options. The casino-hotel itself is beautiful, with ocean views from every balcony, very spacious rooms and super comfortable beds. It also features a world class wine tasting room, gym, spa and two impressive swimming pools, one indoors and one outdoors. Ovo, the beach restaurant across the street is very inviting, umbrellas and beach chairs are provided to guests, which is nice.

I really liked this hotel but had a disappointing experience twice in the Brisas dining room were breakfast was served. The staff had to be chased to get beverages, they wouldn’t even tell guests what was available to drink, were sweeping the floors with brooms around our table while we were still dining. In short, they were jerks that made guests feel unwelcome. There was one day that they had a different crew working and they were great but most times they were bad, hard to understand for a hotel at a five star level. The food was just ok.

Great location! Right across the street from a beautiful beach, easy walking distance to everything in town, and very, very safe! Pools and fitness center were excellent, and massage was fantastic! Excellent breakfast and meal services with abundant variety. Enjoyed variety of news services BBC, CNN, FOX, and Bloomberg. Front desk staff were outstanding in helping with reservations, transportation, and tours. Well done!

The electronic locks for the hotel room doors were a nightmare! We replaced our keys at least 6 times during our 4 day stay and even had the engineer come up and reprogram the lock, but nothing worked. At check-out, I probably turned in 8 keys and told the front desk of the constant key problems and was informed that many guests are having problems, and the hotel was working on a solution. Very limited movies available in English on TV and need more English Movie channels.

Big hotel with excellent facilities including outdoor pool and beach hut.

The hotel.does not have its name on the front of the hotel

Staff was nice and friendly, the space pleasant, sauna great and views magnificent.

Unfortunately electrosmog level was a bit high, at some points in the bed, up to up to 25 mW/m2. Some very strong device of a client behind the wall? Some hotel installation? In case the hotel has a choice, it would be better to place those installations, doing itself useful things, in a way that clients do not need to sit or sleep in the electrosmog. There do exist different norms, why not to choose the safer ones to follow. There was some chemical smell, and when keeping the window open, the traffic noise was in. Towards the morning, outside the room also noise of some mechanism sounded.

The inside pool was terrible, water jets wasn’t working, and too much glass inside the pool, it’s become dangerous to swimmers. I’ve got hurt there! They need to fix it urgently…

It’s a marvelous Hotel, recently renovated, with a beautiful design and with all the facilities for an outstanding stay, including the external beautiful pool, the Spa, the Casino and the new Wine Bar. The staff is extremely kind, the room is very comfortable, with a spacious balcony, where one can appreciate the nice view of the river side and part of the city. Very good breakfast.