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Great Location and very clean rooms.

The breakfast

The facility in the room and tge cleaness

The staff at the reception and restaurant were friendly and polite. Rooms and toilet are spacious.

Property is situated in a very small road and difficult for the car to enter and exit. Room service is not so great. every time I call for a request English speaking staff was not available and a later English speaking staff has to call back. I had 15 mins of power cut while staying there which I never experienced in a 4 star hotel.

We came to Almaty to participate in KITF . we arrived early morning with around 5 bags with our exhibition stuff . We were two ladies and none of the staff helped us to take the luggage to our room saying that bell boy facilities are not available . Aftermath of this which I was planning to explain later will reveal it now, which is, I got severe back pain and had to leave to my country earlier than planned . On entering the room , it was spotless which I appreciate it . But we booked for two single beds and they were very mean enough to provide one bottle of 1 litre water to us daily . I called the reception staff and asked them whether they expect me to share the 1 litre bottle with my colleague ? If I asked for two separate beds they should provide two separate water bottles . After repeated calls the problem got solved we stayed for four and a half days . After two snd a half days, when we came back from our work we found that the Bedsheets were not changed ( we gave at least two days gap to change our sheets , while some wants to change sheets everyday) .After going to reception and shouting at them there was an immediate action and sheets were changed. But otherwise house keeping during our stay is not up to the mark . Breakfast is terrible. Food overall is horrible . you can go the hotel adjacent to it for lunch or dinner which serves awesome food . The only good thing I noticed is the hospitality of the night receptionist boy and the bartender Sergei who helped me during the check out by hiring a taxi and communicating to the driver my need for wheelchair in the airport . And Sergei helped me to get me into the car as I was having trouble walking . Love both of them .

House keeping, Breakfast , Food . Attitude of one woman receptionist , absence of bell boy to help with luggage’s etc

All the staff, room, etc… and the possibility of a SPA. Unfortunately it was not possible for me.

I have spent just one night, but I realize that the acoustic could be better because I heard some sounds from other room, but not much.

water leakage from roof

Clean