very spacious and they gave us early check in which we could put down our luggage before heading out

none

Nice and quite place, staff is welcoming and efficient, very pleasant location

not possible to have a drink in a pleasant and quite place in the hotel after 8h00pm

The only two things I liked about this hotel was: 1. The buffet at Cafe Aqua. The food was really good and of good quality. 2. The staff at the spa.

Front desk/check in: The customer service and rules of this hotel is ridiculous and poor. This hotel does not accept a picture of a passport during check in was never communicated prior to my arrival and check in was refused. I had to travel back home to get my passport. Once asked why a picture is not acceptable a robotic excuse was provided from the ‘manager’. It makes completely no sense that other hotels accept a picture as proof but this one doesn’t. The manager also needs a class or two regarding customer service - walking away and taking a personal call when I requested that they phone the police to tell me officially a picture of my own passport won’t be accepted. I am still waiting for them to bring me the phone so I can speak to someone of legal authority. The lack of good customer service and lack of proper prior communication from the hotel is the worst I have ever received. No apologies was provided from these so called managers. I have stayed with this hotel before and they do have all my information on record - why that couldn’t be reused is beyond me. I highly recommend some of the staff get training in being able to speak English. Communication was such headache and it is highly irritating that staff starts laughing when they don’t understand with their friends and call someone else to assist - so unprofessional. The bell boy doesn’t even offer to carry our bags. The room that was provided to us smelled so bad we had to change rooms. Beds were uncomfortable. The air system kept beeping. Had to move to a new room. No apologies from staff. Beds aren't great and duvets are too thin. When going for a cocktail no one brought a menu. I had to get up myself and go fetch one. I had to walk to the front and place my order - no one came. The cocktail glass wasn’t very full - feel for the amount of money I paid and what I received was not equal. A piece of plastic from the stick that my olives were on came off in my mouth.

The bed was super comfortable and the block out curtains are perfect! Breakfast was okay, and the coffee was delicious. The drinks was also good and the staff was really friendly and helpful.

Was a pity that the majority of the items on the menu for room service was not available to order and ordering as well was such a headache since the staff speaks very little English. It was a pity that the pool and spa was closed due to the pandemic - which was not the hotel's fault but it was also the main reason we went there.

The hotel needs to put more people in the lobby area to support guests, particularly at the entrance, ie., concierge, door man, etc.

The location is great, walking distance to Starbucks and supermarket, quite convenient.

The breakfast is no good, very messy, no immediate refill which make a lot of empty plate or pot. Food not as hot, and the lady who help to make omelet is super slow and always missing customers' order

The upgrade of my room was a big bonus. We loved the club benefits that this hotel offers. The location is also very good. You can take short boat ride on the lake.

The travel time to the hotel was a bit long.