All good

nothing to report

location

n/a

Restaurant Kachelofa-Stübli was a delight, amazing food, fantastic service! Breakfast was nice as well, with a fantastic room. We also stayed on one of the renovated rooms which are well done.

- They booked the full 970 CHF for 2 nights from my credit card nearl 2 weeks in advance - 1st floor, right above the parking lot - Room has no minibar, not even a waterheater or cups. They cleaned the room but didnt pick anything up that was on the floor and left dirty napkins from room service the night before on the table - when we asked about the Spa at reception, a lady without any ability to smile looked at both of us and said it is only open for hotel guests.... - we couldnt get a table at any of the 3 restaurants the fiest night. When we asked about room service, the guy said no, not availability since all restaurants are fully booked, we have to go into town....

exceptional staff, great kids facilities, high quality ingredients breakfast with large variety, superb location, very good restaurant

apparently some rooms decorated old style, modernisation of interiors is needed

The hotel is located next to the slope and lift. Very clean, high awareness about Covid measures. Super nice and extraordinary helpful staff (all). Very good breakfast and tasty food for dinner in the hotel's restaurant. The atmosphere is welcome, cosy and chic. Very like it, well deserved exceptional rate.

Location, staff, cleanliness

A little bit pricey even through the offseason

Quiet location, friendly stuff, all you need is there (during summer the cable cars were free of charge for hotel clients). Very good breakfast! Spacious room with a clean and warm interior.

The food offer and quality of the dinner seemed somehow limited during summer.

1) The hotel is located right on the slope within proximity of the most convenient lift to Arosa 2) The rooms are modern and very clean, bathroom is large with two sinks a and a walk-in shower 3) The restaurant is quite good, breakfasts are very good 4) They have an adult-only spa zone sestate from the kids-friendly area. That was a deal maker for me 😃 On general the SPA was never too crowded so I was able to have a nice time.

1) The hotel isn’t very well equipped to accept English-speaking guests. We had quite a few misunderstandings with the staff due to langue, which I attribute to language difficulties (most visitors come from German-speaking parts of Switzerland). For instance, I was booked for a massage at 7:30 only to discover that the receptionist meant 6:30 (he said “Half past 7, meaning 6:30 🙈). So I couldn’t get my massage that day 2) You need to book all activities very well in advance (neither horse riding nor massages are available for the next 3-4 days if you don’t book then in advance) 3) The housekeeping service only operates until 9PM, so when I asked for a different pillow the reception desk informed me they couldn’t do anything about it. So I was left to sleep another night with a severe neck pain. 4) The electric kettle they brought to our room didn’t work. All in all you may think all these are small nuances, but when you pay 500 CHF per night, you expect a bit more of a service.

Staff ( in particular the Portier guy, he was amazing helping out with ski equipment of my twins Facilities

Old toilets