Gostamos da limpeza dos quartos. O quarto estava sempre cheiroso e climatizado. Cama boa, travesseiros bons. Funcionários da recepção e do bar da piscina sempre atenciosos e educados. Café da manhã muito bom e variado. A proximidade do aeroporto também é um ponto positivo. Também é perto do Centro, então podíamos fazer a nossa caminhada matinal até lá, depois seguíamos para as praias de ônibus, ou até mesmo atravessávamos de balsa, depois pegávamos uma Van para passarmos o dia em Arraial d'Ajuda ou Trancoso.

O Wi-Fi não funcionava muito bem no quarto. Tapioca no café da manhã, apenas nas terças-feiras e sábados. Mas, nada que desabone a nossa estadia que foi muito boa no geral.

The surroundings were amazing, very green. Breakfast was very good.

The room is showing it’s age. However, it was comfortable enough to sleep.

I liked the facility and staff on the pool bar was super friendly

The bathroom wasn't that clean. Had a bit of mold on it

Restaurant OK. Waitress should be a little bit more polite.

location, staff, room comfort

nothing to mention

The bed was very comfy and the breakfast was so good.

Nothing

despite the language barrier using Google translate was very useful and the staff were accommodating to this. the grounds were clean and great location to the airport

everything gets charged to the room so it’s hard to keep track on this as they do not always ask for a signature at the end. also the offer price on booking.com is not the price I paid i paid more!

G00d staff,beautiful pool view.

Breakfast could be better, there is no signs above each food specifying what was, not even in English. The rooms looks bigger on the photos.

interesting property with sone amazing facilities

unfortunately, the hotel does not live up to its promise. breakfast is very poor for the class of hotel it purports to be. pool area is lovely with lots of facilities. sadly , the poolside service is slow and unfriendly. there is an on-site restaurant called Idega Dos Lourdes. fabulously decorated. again , the matre de could not care less. menu is ridiculously limited. the whole development could be so much better promoted and run.

location

hotel worn out

the high quality, the attention to detail, location, and price. the free breakfast, pool, and view were amazing

Nice quiet room with balcony. Great buffet food. Friendly staff. Wonderful pool.

Older hotel with charm, but with a few minor problems like somewhat noisy AC and a few small ants. Ac really not needed and overall great place.

The hotel is a large complex and has some good facilities. A little too close to the Airport but the airport is not too busy at night. A nice pool and the common areas are very well designed and appointed.

Staff were very cold towards us. Fairly clear that this was based on homophobia with some staff. One in particular, not sure of his name but he had a tattoo with the word "attitude" which is quite ironic. Breakfast was very poor, which is surprising for a Brazilian hotel. Our initial room was awful, but we were moved the next day after we complained to reception. On our last night we were unable to sleep until after 4am as a very loud party was taking place almost directly outside of our room! If this was a planned event, why on earth did we not get notified of the disruption? Given the extent of the facilities the hotel complex has, why would the reception or one of the staff, not advise visitors of theses facilities? We discovered some areas of the hotel towards the end of our stay by exploring by ourselves. Unlikely to make a return visit.

Excellent facilities including restaurants, pool bar, spa, and games room, great breakfast, friendly and helpful staff, secure parking on site, nice and big standard room. The hotel were very accommodating with adding an additional guest to the room on check in.

Very close to airport so can occasionally hear planes taking off and landing. The hotel mistakenly booked a double room despite the fact I booked for a triple room. The issue was quickly resolved and a quadruple room was provided.

Wonderful surroundings, flowers, fish ponds, benches to sit outside.

Dinner took 1 and a half hours to be served. when the lobster came it was so salty it was almost not edible.