Fantastic location with beach across the road and restaurants nearby. We had a great view from our room and lovely little balcony to sit on. Staff very attentive and friendly.

Great facilities, lovely staff. Amazing location. Such a beautiful town.

$50 per hour if you ask to have late check out. That’s pretty steep when checkout is 10am.

Staff Location Facilities

Starting to look a bit dated Th sofa bed that I moved to when my daughter kept sleeping in our bed was extremely uncomfortable and the bedding such as blankets and doona was very uncomfortable.

Location and how close it is to the beach and restaurants. Staff are all friendly and helpful.

Whitesands section of hotel is not serviced daily. Not part of the experience we wanted. Expected to have the hotel experience with fresh sheets for 3 days or making the bed and not do it ourselves etc Also asked for room away from lifts and got one right next door to lifts after booking 8 weeks ahead.

Property was great

Main bedroom the bed was very noisy and squeaky

It was an amazing location. Pool. Areas were great.

Rooms really need a freshen up, especially for the prices they charge. It was dull, a little smelly & just very dated. If they are going to keep charging the prices they do, it really needs to be nicer.

Location

When we arrived at 12.15 the reception staff asked the other staff member “booking.com” people don’t check in till 2pm. I realise we are not guaranteed to check in early but felt like we were lower class. We were told they would call us when room ready. At 3.30pm we came back from beach to be told our room still was not ready. When I expressed that this was not good enough I had been told they had 72 check outs that day. Should be normal for a Sunday morning. We were given a $25 voucher and told to go into the pool for a swim and they would call. By 5.45 pm we were desperate for a shower and to get ready for dinner. We were told that our room was ready and they had not called us but could see that we should have been. Whilst we were provided another 3 $25 vouchers I feel it’s still not good enough. We still checked out at 9.30am. Great location which is why we stayed but when we used a voucher for a cocktail we were given a buzzer and told we would have to go upstairs to get it once it went off. When we said that this seemed strange when we picked them up we were told if we had been nice to the bar staff they would have bought it to us. Not sure what that means when we were more than nice to your staff and patient. We love Shoal Bay but definitely rethink next time where we would stay.

Was close to the beach and had the pub next door. Was close to other beaches and eating options

Was to be two single beds. Was a king, called receptionist and told them, they confirmed our booking was for single beds and told us they would fix it. They never did.