Just the right amount of staff attentiveness without being intrusive

Everything was exceptional

The staff is amazing, always ready to exceed your expectations. The hotel is great, comfortable, spacious, great breakfast and very nice pool. Location very central and convenient.

Very clean

Location

No problems

Fruits and the omelets

the lack of options to choose

Great location in Pereira if you need/want to be close to business or nightlife. The breakfast is pretty good, although very local flavours. Rooms are pretty comfty

I stayed during the gas shortage in the region, I understand the restrictions of this situation obviously, but I would have expected that once they had regained Gas usage they would have informed the guests. I only found out there was hot water or that the spa was opened a day later after a casual conversation with a breakfast employee

Great service . nice breakfast .

I paid for a premium room. the room was the same as my previous stay . all I got was access to the lounge which was sad and only open on weekdays . in other words , the premium room was worthless .

A full breakfast, great. Location was excellent. This hotel had all the amenities I needed, the pool was heated and beautiful. The spa and the staff were excellent. Everything was clean, no complaints. There is a mall right next to it, with the entrance inside the hotel- very convenient and has everything you may need.

I requested a quite room/floor, they offered a VIP room at the top floor that included an open snack bar M-F 3-8p and check in right away for 20 something more dollars each day. I got there at 230p and they would not let me into my original room. However, once I upgraded they let me into the VIP room- same room decorated differently, it was at the top floor. Yes it was quite, but the snack bar was not worth it, getting there at 5pm there were never any snacks left and no one overseeing this. I did not think it was worth it.