I am writing to express my disappointment regarding my recent stay at your establishment. I had expected a level of quality and service commensurate with the price point at which your hotel is marketed, but unfortunately, several aspects fell short of my expectations. Facilities: The amenities offered were less impressive than I had anticipated, leaving room for improvement in order to meet industry standards. Staff Availability: I frequently found that staff members were preoccupied with personal mobile phone activity, which led to delays and impacted the level of service I received. Room Condition: The room provided was noticeably smaller than depicted in promotional images. Additionally, the cleanliness of the floor was subpar, and the air conditioning unit emitted disruptive noise levels, hindering my overall comfort during my stay. Dining Experience: The food served did not meet my expectations in terms of taste and quality. This was an area where I had hoped for a much better experience, considering the price of the stay. Recreational Options: Lastly, the hotel lacked engaging activities or features, leading to an uneventful experience. Given these issues, I find it difficult to categorize the establishment as anything beyond a one-star hotel or a motel. I urge you to consider these points as constructive feedback for the betterment of your services.

The staff is amazing. From checkin to check out everyone was pleasant. Joel was super helpful, Kirk was amazing when it came to helping us with our bags and giving us ideas of things to do and eat . BJ was clutch at the beach. Complimentary breakfast made meals a plus to navigate. You’re in walking distance of everything in Grace Bay and it’s super safe so you can walk EVERYWHERE. The most price reasonable report in Grace Bay period!

Limited things for the kids to do. Outside of the pool area and the beach, they would have been bored out of there minds. Thank God for the pool and ping pong tables in the beach area.

It is very clean

clean, comfortable, easy location, good aircon, quiet and private, staff were pleasant

Check in took a long time, cost too much for just 18hours!!, No in-room tea and coffee supplied, very noisy air conditioner,

The location was great. We were able to walk to just about everywhere we wanted to go. The beach was just beautiful and the staff were very nice and accommodating. We were able to get to know several of the staff who we really enjoyed talking with to learn more about the island.

There was a little snafu about our room but it was taken care of.

The location was centrally located which was nice.

The facility has no elevator. I asked on three separate occasions for washcloths and NEVER got one. I used a hand towel to wash my body with my entire stay. The electricity would go out when I would dry my hair every afternoon. Construction crews work at night right beside the hotel. Not a overall good experience at this resort.

Location of beach

Cheaper prices on retail items

Everything was fantastic!