Our room was very dust I have asma I mention to the staff did nothing about it

Anything

Looked nice anyway

I booked this room with all confirmations received, and was turned away at reception as it was full 🤷‍♂️, received no assistance, help or explanation from reception, and this was late at night with little chance of booking elsewhere.

staff, while few of them, where all very friendly. only came into contact with 4 members of staff but everyone smiled and did try and assist.

the room was a disgrace, black mould on the wall and wallpaper peeling off the wall in hardened strips. damp smell, and bathroom door chipped away at the bottom. dissapointed by the food, despite being there for 8.30 was told kitchen was closed in restaurant so could only eat in lounge, eventually got served in there and waiting 20 minutes for what can best be described as a boil in the bag chicken meal.

horribly noisy. I was moved rooms at midnight due to the noise, but it really didn't help.I had no sleep due to ther customers screaming up and down the corridors

Breakfast ok.

Hotel was a bit tired in places - room and dining room.

The room was great, very modern and clean, bed was very comfy and the shower gel and hand soap! Divine Minimal noise disturbance, always able to get a parking space.

The fridge in our room wasn’t cold the entire stay and the bathroom extractor fan is a little noisy.

rooms very smart

Air condition regulated too low and room cold

Friendly staff and very helpful. Excellent breakfast.

Hotel was able to let me have an early check in time which was much appreciated. Very friendly, welcoming staff at Reception.

Shower had low power but it was ok for a one night stay

The tap was hanging off in the bathroom sink with no hot water. The room is dated and the facilities were poor. Wouldn't believe it was worth more than £60 per night.

good location for my break visiting family's

Lack of staff and long delay

Room was clean with a very large and comfortable bed. Breakfast was good and food well presented.

Furniture in room was looking very tired and dated. Bedside lamps had damaged shades which where crumpled and split. Bath side panel was marked and had paint peeling off at the bottom. Had to wait up to 15mins to check in as no one on reception at 3-00pm and a number of people waiting.

The staff were helpful when we saw them. The bedroom was of a good standard overall and bedding was of a reasonable quality. The gym had a good range of equipment.

Just not enough staff about - had to wait at reception along with a number of other people at the 3pm check in time. Had to ask for top-up of food and drink at the buffet breakfast - again, just not enough staff around. The vegetarian sausages were a joke - took one look and thought they would be hard and cardboard like - but decided to take one bite - I should have believed my eyes - had to spit the food out it was so horrible.

I had an unpleasant experience with the hotel's Christmas team. I had made my booking for a room and dinner at the Marco Pierre White Restaurant and paid from November before they decided on the Christmas/New Year package. I then received an email without apologies indicating that that booking could not hold except I signed up for the New Years package. I tried to reach them to discuss and negotiate because I had no other plans, but this was so difficult. One day, I rang their number over 15 time, eventually I got an email cancelling my reservation. It was so customer unfriendly, really disappointed 😞

Location and friendly staff

Everything was extra. Breakfast and pool

Location.

Poor decor! Room 104. Bathroom panel was peeling. Dreadful! Lampshades had cracks in them. Table has suffered a water leak and had split and peeled badly. The room was downright shoddy!

We liked the idea of the pool but unfortunately it was closed the day we booked it due to chlorine levels we didn’t get our money back 🙁 On arrival we received warm cookies which was a lovely touch ☺️ There was a gentleman who worked in the restaurant who was exceptional and the meal in the steak house was so good

The property was lovely some of the wallpaper was coming off the wall down the hallway. Could do with some TLC Also room service didn’t really work we had to go down and order as the two options to order was not being answered. We also asked for two extra pillows that were supposed to be delivered to the room this didn’t happen

Fridge was not working and reported to the reception

Sleepers for bathroom have to been asked in reception was not available in room

We received a lovely warm welcome. The hotel staff were really nice. Shower was powerful. Breakfast was good.

A male member of staff at the spa was rude and had a poor attitude. The spa was very tired and not in a good state of repair. Our room could have been cleaner - we complained and staff were very reasonable and apologetic and offered options and compensation.

Amazing friendly staff, complimentary upgrade and just a really lovely hotel to walk into and feel instantly welcomed

Nothing

Location and room comfort

Waiting time for table at restaurant, lack of swimming for kids after 6pm, overall cleanliness

Very clean room with comfy bed, well stocked with everything you’ll need and we were given extra tea bags and milk on request, staff very friendly and helpful, loved the warm welcome cookie on arrival such a nice touch :) delicious breakfast with so much choice

Pool was out of order as they’d had an incident, couldn’t be helped but was unfortunate timing as we were looking forward to relaxing during our stay

Stayed here a few times. Cookie on arrival and rooms always reasonable quality, always clean and ample parking. If you want character, this is not for you, but a good hotel with great facilities.

Have to pay to use the pool. The restaurant is well known, but breakfast is good but food disappointing in the past we feel. Picture showed a more luxurious version of what we actually got, as a double room and a lounge area. Just 2 rooms with an open connected door. But it did the job nicely.

The room was comfy and clean and had a good location.

Staff entering our room at 7.30 in the morning making me feel vunerable and on edge with a master card. I emailed to complain and messaged with no reply. No customer service at all.

The breakfast was lovely.

The charges to use the leisure facilities is off putting. It would be better if incorporated in the prices of the room . I choose the hotel thinking we will use the spa, jacuzzi and my children swim. We never did because of the charges.

Reception staff ( Nick & Emily ) were fantastic and extremely friendly and helpful. Breakfast was very good with lots of variety, both cooked and continental.

Location

Needs a lot of money spending on it Worn out They need to turn on the heating

I gave a passable mark for the property question because during the night there was a definite hum that made it impossible to get any sleep in the room we had. When I complained to reception the next morning they immediately offered to move us to another room for the second night of our stay. The room and facilities in this room were excellent and the reception staff were very good at sorting it all out for us. We have stayed at this hotel many times before and never had a problem and will continue to do so in the future.

As above.

Brilliant staff

Nothing

Lovely clean room and very comfy. Great breakfast.

Can’t think of anything.

The food was good and the staff was good

The view could have been better

vehicle charging eventually worked, staff were friendly

Steak in Marco Pierre White restaurant arrived cold and i had finished chips and said by the time it re appeared, breakfast was very underwhelming in the morning