clean, staff looked after you.

we had problems booking restaurants however the staff helped us to book however we didn’t get to try them all. The main restaurant is busy and food is limited for children

Everything just as you would expect from a 5*, nice facilities, excellent services, very good food, well located, etc. We really liked it very much!

Outside gym focusing on weight-lifting only. I cannot recommend the hair dresser the Spa is working with, go to the barber shop in the neighboring hotel.

Excellent location, probably best part of Faliraki beach, nice and sand beach. Close to shops and restaurants. Would like to give a special mention and thanks to restaurant manager, who always made us feel welcome and was very helpful and polite. Loved the choice of international drinks. There were never any queues in any of the 3 bars.

Pool opening hours 9:30-18:30.

Super friendly staff, nice food & drinks Worth the splurge:)

Staff behavior

Rooms

Everything was amazing!!!

I stayed for 5 nights in room 168. I had a balcony with full see view. The room size was very good but the bathroom was a bit small. The staff in the restaurants, at the reception and the pool area were very friendly and helpful: Stergio the concierge helped us organise a surprise birthday for my sister, Lela, Nevila and Mathews were very nice , smiling and caring.

The beds and pillows were on the hard side.

The room was very nice! Ample in size, with suitable furniture, comfy bed, and nice pillows, that were not saggy, like so many other places! I also like the light-blocking curtain, very much. Our whole group (10 in all) very much enjoyed the special/themed restaurants. I also enjoyed both my room's outdoor pool, and resort's outdoor gym, during one of the days of my stay.

Although I know it's the custom in the area, I don't like the half-wall shower door. I had to be very conscious of how I blocked the stream of water from the shower, to prevent spillage onto the floor. The very first night, I arrived late and the main dining area was relatively empty. And the food really didn't impress me at all! (at least not the entrees) But then, the other days that we tried this restaurant--when it was more crowded--I found the food to be fine.

Cleaning service were very good / room service 5/10 / Gym Team - perfect / Lifeguard 8/10

Management of Hotel didn’t check suspect guests about COVID threat - after 5days being Only inside Hotel Area we were infected by COVID. During our isolation - one of member of room service come to our isolation room - when we informed him, that we were during COVID isolation - the answer of room service member - „It is not a problem i am ill Too” we were terrified … also the Number of coughing People should force the managment to prevent dengerous … We will try to avoid the hotelu like this type in the future - to avoid risk of COVID And others diseases …

Beautiful hotel in a nice location, having own beach. The all inclusive concept is so convenient when you travel with kids. The food was very fresh and varied to meet all the tastes, including our 1, 5 year's old baby. Family orientated hotel, they provide us with bottles steriliser in the room and potty, which we have found very useful. We have enjoyed our stay here, especially a la carte restaurants every evening, where the service was excellent. Looking forward to go back!

very friendly staff, nice pools

Location - very tourist area, not even Greek, it caters to Germans. The beach even has the German flag and the TVs in the room are only in German. There isn’t much to do in this area unless you like sitting down all day in restaurants or in the hotel. Beach - The beach is rundown, and no nice beach bars/clubs. Hotel rooms - defo not 5*! Doesn’t even have two sinks! Very old design, nothing modern about the rooms. The only thing thats good are the beds they are comfy. They do clean the rooms daily too. I would say the rooms are 2-3*. I had loads of mosquitos in my room and I’m quite sensitive to bites so it was a shame i got bitten. The air con is dated and I got a stuffy nose from sleeping with it on. Really poor hotel rooms, defo need to be renovated. Spa - there is no spa lol. This hotel really misled me! Their version of a “spa” is just a tiny room where you can get beauty treatments and massages. There is no sauna, steam room etc. I’d suggest the hotel take out the term “spa” in their name cause there isn’t one. Gym - there is no gym. They have an outdoor athletic bar and couple of weights and one bench chair lol. You cannot call that a gym! Again, so misled! Avoid this hotel if you want to go gym on your holiday. Food - food was average. They had nice greek food and desserts and the staff are really friendly and prompt. However, because this hotel caters to Germans, there’s a lot of pork. If you’re vegetarian, pescatarian, vegan or want halal food, I’d avoid the food area in this hotel and just stick to the salad bar. The bar area is nice, would be good if they cater more drinks to those who don’t drink alcohol. Entertainment - The games room is a disaster!! So run down, its literally a white box with some old dated games! For a 5* hotel I was expecting a mini arcade! Pool - pools are nice, sad thing is that it closes at 6pm. Plus, all guests like to wake up at 6am and throw their towels on the sun beds which is pretty pathetic.

Kitchen’s staff and reception are lovely.

Cleaners comes 3 times/ day in the rooms and the last one is at 9:00 pm (while baby is sleeping…) sometimes for more suspens they open your door and no knocking even with the « don’t disturb » card on the door. All transat are reserved by single beach towels from morning till evening. 7 days and no day luck to have one. You must be very very patient to get your food, very long queue for only one lonely man who cooks thousands crepes per day. No very positive memories of five stars hotel service’s.

Lovely people working there. Great food perfect to relax

Service, location, animation, restaurants good

Cold pools!! Tap in bathroom broken, reported but not fixed….

Location

Service, Food quality, facilities

Clean

Rushed restaurants.. Pool area crowded.. And closes to early

Lovely all inclusive hotel on the beach in Faliraki, food great, staff friendly especially Stergos the concierge who made our stay extra special

The hotel has great food options and the a la carte restaurants are really good, but you need to book yourself in. The hotel is right by a nice shallow beach which is great too. Sun-beds and beach bar are great too. Staff have been really great too.

The hotel is much smaller than I expected. The rooms are very outdated. There aren’t enough sun-beds by the pools, there is apparently a policy that reserving them isn’t allowed and that towels left unattended will be reminded - this isn’t enforced at all though. Pool opens at 10, but by 9 most if not all are reserved and none is actually there until the pool opens. I managed to get a pool side spot for about 2-3hrs on one day only- (2,5 day stay)

The fact that every 5 seconds someone from the staff storms in your room!!! in one hour I had around 5 staff members open the room door! it was ok to be honest but not good value for the money!

The location is very good, the staff was excelent! The room was clean and we received what we expected!

The food needs to improve because it’s a five star hotel!