Good spa Good breakfast

The swimming pool was low maintained It was built of small ceramic mosaic While many of them are missing and its not nice to step on the sharp edges

Основной плюс в том что работники отеля пошли на встречу когда я уменьшил пребывание на один день. После уточняющих вопросов вернули деньги за неиспользованный день. Бассейн большой. Спа очень хорошее. Приветливый персонал, всегда чистые полотенца в наличии. Забыли взять водные сланци и одели тапки с номера. Когда закончили нам без вопросов выдали навые.

Негативных примеров нет. Не воспользовались даже половиной из того что предложил отель.

Hotelul are multe facilitati si este prietenos cu familiile. Camera a fost mare si a avut chiar si chicineta.

Curatenia in camera si pe holul etajului. era curat cand am venit dar camera nu a fost curatata timp de 5 zile si s-a adunat foarte multa mizerie pe pardoseala.

В отеле очень тепло и чисто.

Обновите немного комнаты , повесьте картины, создайте уют

酒店的工作人员都非常的有耐心，好沟通，及时回复。 自助早餐选择也非常的多样。刚好我生日，酒店还送了红酒。 有可以寄托小孩的中心。很适合家人出行，但是对于没有车的年轻情侣，并不是很合适。

房间和照片并不符合，我们的房间也并没有订单标注的山景。 我们的双人床只有两个单人被子，并没有双人被子。 第一天晚上我们到的时候，17点桑拿并没有开放。 酒店位置很偏僻，位于一个几乎只有酒店的游客区域。照片里没有显示的是，酒店周围很多建筑工地，道路并没有修好，路边荒草丛生，非常荒凉。酒店离市中心也非常的远，步行需要25分钟左右，附近也几乎没有咖啡馆餐馆等其他设施。而且几乎附近的所有酒店都有桑拿和泳池。

Всичко беше много хубаво, стаята ни беше уютна, с всичко необходимо. Беше чисто и приветливо. От персонала всички бяха много учтиви и дружелюбни. Храната беше вкусна и разнообразна. Благодарим за всичко!

Наоколо няма никакви работещи магазини, всичко беше затворено, не можахме да направим дори една разходка.. нямаше къде!

I think the hotel is great value for money. I think that the food was okay, there was a lot of variety of food to choose from. I liked the big rooms, the level of cleanliness, the friendly staffs and the overall placement of the hotel with regards to Bansko.

I think that on Saturday the jacuzzi was not super clean as there were many visitors. At some moment the jacuzzi stopped and some trash such as long hairs came out on the surface. I would have appreciated if the staff just asked the guests at some moment to leave the jacuzzi to clean it (this might have happened but I was not there). It is a bit weird and it does not match the standard of 4 star hotel to serve butter mix (including palm oil and some other ingredients) rather than pure butter! I would in general have preferred less variety of food but higher quality of the food served (don’t get me wrong the food was tasty, but there is more to work on). There is no mosquito nets on the windows and also while I was there there have been some noisy kids (but there was not that much the hotel could do about that!). I did not like that the shower head was filled with calcium and that the spa gowns had some holes here and there (however I asked for a new one at the reception and I was given one). Nevertheless it is one of the best hotels in terms of price/value for the summer in Bulgaria (perhaps in the winter the prices are different).

Very spacious and clean. Being on the ground floor turned out to be great, as we could exit from our apartment straight out into the garden, where there are hammocks for hotel guests to use.

All ok for us.