Good location Comfortable bed

The staff. We found 2 members of staff very rude and unhelpful and very unprofessional.They slammed the phone down twice when I asked for a hairdryer because the one in the room didn't work. Even though we had reported it that morning. Very bad customer service. It was a lot of money for budget hotel service and room. There are no products in the bathroom except body wash on the wall. At €600 for 3 nights, I would expect a lot more! There were 3 herbal teabags for 2 people for 3 nights. We were luckily given 2 black teabags by Starbucks, but we had to use the coffee machine for hot water. Then I realised there was no milk! The poor customer service and lack of 'boutique' and lack of products and working hairdryer make this a budget hotel, in my opinion. Having to go out into the cold with wet hair isn't acceptable. Never mind having the phone slammed down twice!! We reluctantly returned to our room to find 2 small bottles of wine and 1 wafer biscuit to apologise "If there was any inconvenience"?! Neither of us drinks, and to assume that alcohol apologises for poor customer service is wrong when you don't know personal circumstances!

Great location, everything we wanted to do in Salzburg was within 15 mins walk of hotel. Hotel bedrooms were clean and hotel was well maintained. Staff at reception were very helpful. Breakfast was first class, excellent range of cold and hot food (the scrambled egg in particular was fantastic)

Very small bar with limited choice of drinks & area to sit, but not an issue as there were bars within 5 mins walk from hotel.

Well located for walking around all the Altstadt locations. Very extensive and delicious breakfast buffet

Would have preferred two chairs in the room

Sehr schön eingerichtetes Zimmer. Sehr sauber. Sehr nettes und kompetentes Personal.

Convenient location Clean,light, and airy feel Friendly staff

N/A

We booked for 3 nights but due to a medical emergency needed to stay a further week. The hotel staff were extremely helpful and supportive throughout at a particularly distressing time. They managed to accommodate us even though they were busy and even printed off documents that I needed. The hotel was very central to all amenities and felt very safe for a woman walking around at night on her own. Breakfast was excellent with plenty of choice. 'Huge thanks' to Ava who was really compassionate.

Nothing.

Excellent location. Charming hotel. Mostly friendly helpful staff. Comfortable room. Spotlessly clean. Good breakfast in pleasant surroundings.

Was a bit worried at check in because very brusque & unhelpful lady made us feel like we’d done something wrong by asking to check in.

It was very nice. I wasn’t paying over the top prices for foolish amendments I wouldn’t use and the location was perfect. It was very quiet despite being on a busy street. Friends who were worried about stayed elsewhere and wished they had stayed here.

No complaints.

Sehr nettes Personal Super Lage Sehr sauber

Lovely modern hotel in a great location! Staff friendly and everything very clean and fresh

Our room was very cosy… but tiny!

Located conveniently right in the centre of Salzburg. Friendly staff. Room was very clean

The bed was uncomfortable. We only had one tiny pillow each and they were so flat, it felt like not having a pillow at all. The mattress was very firm and blanket too thin

Hotel is in a really good location which was in walking distance from a lot of sights.

The room we had had a faulty fridge and some flickering lights. Our room was also located right next to the lobby so we didn't have much privacy and had to keep the curtains drawn. One of the days, the room service was very late in the day too.

Breakfast? OUT OF THIS WORLD. The room was clean, comfortable, and totally wonderful. The people were super kind. The location was superb. The shower was good, the AC worked, the bed was comfy. If we are ever fortunate enough to return, we are 10000000% staying here again.

The entrance is a little hard to find; the first entrance you see actually is a fire exit only. That's... yeah, that's literally the worst thing I could possibly say about this place. Man, we really enjoyed our time here.

The breakfast was excellent. Reception was extremely helpful. Location couldn’t be beat.

Not so easy to solve. Air conditioning was just not cooling the room enough to sleep. Opening the windows, which cooled the room, resulted in early morning noise from the street which severely disrupted our sleep

Very friendly staff, clean, comfortable room, in the centre of Salzburg close to everything on foot, shops, supermarket, cafes, restaurants, sightseeing, venues of Salzburg festival

A little bit expensive, no breakfast in the price. One has to pay extra

location, staff, room…everything was excellent!

Nothing to report, everything was excellent

The location is central and minutes walk away from everything. A couple of staff were great. The breakfast was a good spread for all tastes.

Cleanliness of room - pillows are terrible, curtain hanging off the rail. We were a family of 9 there for 3 nights and the only evident room cleaning was a change of towels and emptying of the bin. One particular female receptionist that veered between totally disinterested to out right rude and arrogant. (it seems that reviews on trip advisor have had similar experiences with a certain female receptionist)

We liked everything about this hotel!! Friendly staff, perfect location, big rooms, nice bathroom. Very clean.

None

Loved the location, the rooms were way bigger than we expected, the shower was strong and the beds were very comfy. early check in was made possible for us, and we had some great recommendations from reception - thank you!

Staff very welcoming & helpful. Room perfect size for me. Ideal location ideal. Great to have a fridge. Have stayed here several times before but first time since hotel taken over - still good 👍

Would have been useful to have a towel rail & a plug in the sink ! Sorry, can’t think of anything else !

Great location and friendly staff. Clean rooms

Great location in the heart of the pedestrian area. Everything within walking distance. Very clean.

A bit inconvenient to drop the luggage but that’s the price to pay to be in the city center. The hotel gave us a code to enter the pedestrian area, but there is no place to park. So when we left we chose to walk to the parking with our luggage as it is not very far.

Location, It's very conveniently located. Just a short walk away from all.major attractions. Steps away from food, shopping, public transportation.

We would've rated this hotel 6 or higher, but a few things happened, that negatively impacted our trip and better communication from the hotel. would've prevented both. the first incident caused us walk aimlessly around hotel with our luggage, until a Cafe staff pointed out that hotel changed name and now is called Leonardo something .Would've had been helpful if hotel notified.us to look for the other name, not a good sign. The second one cost us 285 euros. *Read this part carefully, as it may impact you * we we instructed to park at the Mirabell public garage. The garage has 2 parking areas ,one above the ground and one underground. Same entrance, and you get a ticket same way for both. DO NOT PARK in the above the ground section. Our car was towed!! Apparently theres a market on Thursdays that occupies the above the ground section. Not.only it cost us 285 euros!! but it was also extremely hard ro figure out how to get it back. We also wasted half a day and had to wait an hour at the towing place for staff to show up. Here's why Im.upset with the hotel. when we got back there after realizing we've been towed, they told us , that it happens often. At the check in they validated our parking ticket, but never mentioned there's a market on Thursdays.in the above the ground lot, or check with us to see where we parked. A more direct explanation in the communication they sent would've been very helpful, or a note at the hotel, or staff that cares a little more about thier guests. With that being said, they did help us to figure out how to get to a towing place. But our experience in Salzburg was ruined.

Right in the middle of a gorgeous part of the city - easy access to rental bikes, the river and a short walk into town.

Better instructions on how to figure out the bollards and getting to and from the hotel and parking options prior to the trip.