we found that the reception at check in was very nice and escorted us to our rooms - a nice touch. but ongoing, the staff could have told us more about the facilities - we eventually found the wonderful spa area by ourselves- it’s quite out of the way and you have to be determined to actually find it. once there they gave us no explanations about how things work and we had quite a “run-around” to actually be allowed to go into the spa and o to the balcony with the jacuzzi, etc. the staff definitely needs more training in this aspect because, in the 6 days we were there, we would’ve spent a lot more time and money in the hotel if we knew what they had. In general we found that the concierge acted a bit “superior” and didn’t communicate or offer any help or suggestions about the hotel restaurants and spa etc.

I expected high quality, and I got it. Staff members are at their best, and you can definitely feel that this is one of the best hotel in the area. They even got me a better room, which made the stay even better. The hotel feels gigantic and really classy. Security is top-notch.

The salt water pool inside wasn't that pleasant, but it's just a matter of personal taste. They have many other enjoyable things.

Sehr schön

Location

Staff

Its a dream hotel, legend hotel, amazing design and ambience, fast room service. Beautiful rooms, therms area, and was the best option to meet my birthday there. But the main important that this hotel is about people you meet there, high class network. Its simply the best place to stay in Monaco, if you can afford it go for it only! If you cant afford it, take a loan and go for it )) i mean it

that i need to leave ))

It was great

Really nothing

Time reaction. Still awaiting an invoice almost 3 weeks after my stay. Did not like many things but I won’t bother listing them considering the time loss and how energy consuming dealing with the property has been. Appalling service.

Location

Honesty of the staff - an expensive Chanel dress was left behind and stolen by the staff