Great value

location

reception, waiting 2 hours to enter the buding, complications with payment which could be deducted via booking. poor registration process.

the location was great

did not like that the hot water would run out very quick, also shower was very small

only the location- did not like the property

There was a missing curtain and I could not sleep well because the sun was shining in. the property did not look clean and had no toiletries

We really liked the location, and having the washer was a plus. The fridge was a good size too.

We did not like the service we received here, the staff prior to our visit was very rude abs seemed very bothered by us. We were lucky to check in early at other places and we asked if they might let us also check in early and they did not, that is complete understandable but the way they treated us was not good. Customer service is extremely hard to get ahold of and they only want to talk to you over WhatsApp. When 3pm came around for check in we still did not receive our codes and we had to keep calling until someone finally sent us a message. When we arrived to the apartment the code for the door was wrong, thankfully there was a women cleaning the apartment next door or we wouldn’t have been able to get inside, I know we wouldn’t have been able to get anyone on the phone. Also, if you want to put your bags anywhere before check in you have to walk almost a mile to hopefully store it. Inside the apartment there was one bed and a sofa bed, the sofa bed was so uncomfortable that our backs hurt after sleeping there. The shower drain was clogged so the water wouldn’t go down while you were showering. The bathroom smelled like mildew as well. We were not happy with our stay, mostly the customer service.

fantastic location and well equipped.

Terribly noisy. The apartment upstairs has a metal staircase and we could hear every single step (until midnight most nights plus a 3am bonus session)

The location was perfect, close to Sol and Retiro Park.

Thin walls and beds not that comfortable.

it was big, spacious and in a great location

it was shabbily decorated, very outdated

property managers staff were worthless. I will not use booking anymore I will not go to Smart rental again.

we were supposed to have three beds and we only got two beds. They could not help us at all with any request we had such as help with the washing machine. They were very unresponsive.

good place. check in is very awful the apartment is good but the check in is very bad

the location was good. the property was well maintained and clean. check in and check out was fairly simple.

however there were no basic amenities that we found in other proprieties like water and coffee. Just soaps , tissues and towels provided.

Location

Rooms were badly aired and smelled Main bedroom was just about big enough for the bed Entry codes were not provided in a timely fashion - meant we had to put luggage in left luggage Staff were far from supportive or helpful

Location was excellent and ability to use reception for storage was great

Asked for early check in but could only get the keys 30 mins later than the normal check in time.

Very good placement, close to museums, comfortable apartments and facilities. We are satisfied.

Everything was ok

The should be keys to bedroom

location

noisy,kind of old

It was good, clean and spacious.

There was no view to enjoy and the neighbours climbing up and down their metal stairs could be heard throughout

I liked the great location close to Center of City, property had elevator, spacious, clean close to restaurants and 25 minutes from airport by Taxi.