The location was superb, connecting to shopping and surrounded by yummy food/malls. Will be back to Sheraton👍👍👍

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Location & the property itself .

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只想到優點沒有缺點：1)住宿位置就在地鐵附近，而且不只一個地鐵出口。2)附近有很多商場，食街，應有盡有。3)早餐豐富，環境佳。

沒有缺點。

位置优异,干净整洁,安静舒适,服务友善！

浴巾柔软蓬松有点不够,牙刷包装很难打开.

Было тихо. Чисто.

Депозит вернули только через 2 недели.

Everything is perfect, still the best. My favorite hotel in Guangzhou

Perfect location. Execellent stuff. Easy access to tianhe plaza, subway etc. Super nice room cleaning services. Good view. Big room. Worth the value. The wifi can access ins, youtube etc Kids friendly.

There's some smoking just outside the hotel.Front entrance.

The location! It’s very accessible with the metro main line 1 and 3. Food and shopping centers are just at reach! Everything is so convenient! There are a few good restaurants to try and some dim sum places are also nearby! The room is clean and I love the bed!

Breakfast though a decent spread but having 5 mornings of almost same variety could be a tad boring. I was quite upset by the lady who served at the noodle counter on day 3. Wasn’t sure how to go about the process and was replied with a little impatience. I realized that she told everyone to be careful with the hot soup, except us. Not sure if she is not comfortable with foreigners? But working in a hotel, you don’t exactly serves locals only. The people at the luggage counter, check in/out counter were friendly though. There is one service staff who serves at the alighting area, spitted. Even though it’s a common sight here but I am sure spitting is not encouraged. Just hope that the hotel can emphasize the importance of hygiene to the service crews. If only the bath tub is smaller and the shower place can be bigger.

Loaction because the property near some malls and shopping centres .

None . Except a five star hotel lack of some important things for the travlers for example when I asked for Luggage scale they have only a useless one will not help at all .

There was a large range of food for breakfast from more traditional Chinese to western style buffet breakfast and everything was fresh. The room was also very spacious, very clean and had all the amenities needed away from home. The bathroom was immaculate with great water pressure. There was plenty of plugs to charge phones etc. I would highly recommend this hotel as shopping centers was just across the road with lots of choices of dining areas.

Not much not to like.

Очень Чисто все нормально комната 1812, еда хорошая, рядом много торговых центров, персонал очень отзывчивый, постель удобная , интернет хороший

Сам отель нормальный, с карты списали деньги но возврата пока нет , массаж очень дорого

Location

Location is excellent

Breakfast is the same every day, and the fruits are the same, a bit boring.

Super like always

We stayed at the hotel during my birthday.From check in to checkout,The staff were very friendly and helpful.They organized a little surprise for my birthday too which was amazing.Thank you . The location is great,close to everywhere.The breakfast buffet was nice ,so much to choose.We actually extended our stay for 2 more nights.

The Dinner buffet for the club members could be better choice/selection. Children under certain ages should not be allowed access to Spa and sauna rooms for safety matters.

Zero head of customer experience is very professional . a small situation happened and she worked hardly to make me happy and satisfied the place is good and location is very good as well

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During my stay at Sheraton Guangzhou, my husband had a medical emergency. I contacted the hotel, the hotel manager provided seamless assistance by calling the ambulance for us. Before I headed to the hospital, he also asked me to text him in case I need any help. When we were back from hospital, the hotel also provided some porridge for my husband. All the other hotel staffs including the housekeeping are also providing excellent service! Will definitely come back again!

Good location good hotel

I love location beside shopping center and can connect to everywhere Subway beside hotel Food and coffee easy to find I love so much

Wi-Fi too slow at night can’t working I think too many ppl use

the first room i hadnt been cleaned properly

Exemplary service by KY and one worker delivering food to the room. After pointing out poor services and failure to deliver, everyone tried even with more failure to try to better the service and improve our stay. Our room was very well furnished, and the interior decor was outstanding (minus the paintings!). Chapeau to the kitchen staff who handled all in-room dining. The food quality and presentation is 10/10! Chamber maids need training but they constantly greeted us in the hallways--that was nice!

A few misunderstandings and lows in service at the club. Hygiene needs to be observed, also cleaning staff needs to learn common courtesy and to respect the guests space. A cleaner was cleaning under a workers foot! That guest may be okay or unaware of the symbolism behind cleaning next to someone while they eat, but to me it's considered rude. The club also needs renewing! The furniture and layout is quite dated! Also they must serve some of the snacks during the happy hour in the teatime instead of wasting and throwing away later!

Everything! good hotel to stay

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