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ubicación presentación

sabanas con manchas poca variedad en el desayuno falta papel higiénico en baños

ARQUITECTURE

good rooms

I would have liked the breakfast a bit more varied, with more options

Lovely, grand hotel in Pucon. The management was so helpful to me, and I enjoyed classy breakfasts in the dining room. Service at breakfast was great... fresh juice.. lovely eggs (made to please Yankees! gggg) , kuchen, fruits, and real coffee with leche or cream. Easy parking.. and great help with my bags. The location is far enough away from the crazy center of town to be peaceful at night, but close enough to walk into centro.

One room was a wee bit small, but OK for one night.

Las instalaciones en general

to be set in the WC, in the second story, with windows opened, looking at vehicles to pass thru the main street and people to walk. It was a new and nice experience 😁👍

it include breakfast in buffet format. Superior room. count with a good space and a frigobar. Clean and well decorated, bed comfortable and personnel pretty serviciable. I had only and issue but not with the hotel actually was my fault. I reserved it on Sun Feb 16th 2020 and cancelled reservation an hour after and there was no way to refund as I couldn't travel on planned date due to exceptions on my work that forced me to stay longer than expected. I wrote Hotel consergie explaining the situation and finally we agreed reschedule it but for a date that didn't fit my possibilities so I lost the money and management of the hotel didn't refund neither. I consider it unfair as I didn't cause any monetary prejudice to them as I canceled only 1 hour and I know they resaled the room for the weekend, so gain the doubt to my cost. But I understand, policies are policies however I see there should be a way to except these policies on cases where is impossible to use the reservation and where has not passed a long time since reservation upto cancelation Anyway, be careful with cancelation policies if you have some chance to have to move your holiday.

Very reasonably priced for what was offered. Friendly staff.