nice room clean and tidy

I was allowed to check in early and also check out around 2pm on the last day. Food was pretty good (breakfast). I stayed in two rooms actually. One big one and one for a single person. The former was great, the latter not so much. Hence I have mixed opinion about the hotel. But in general I enjoyed the experience. Hotel exceeded my expectations. I did not feel like in a 3 star hotel. Design is a bit outdated, but it is not something I can complain about. I gave 10, even though there were some small things which I can complain about.

Parking space was a bit busy. Not sure if reservation is even possible. On the last day (Sunday) it was not that difficult to find a place, after many guests left. Big room was quiet, etc. However single room was small, and noisy. I could hear both fridge and also water running down through pipes in bathroom. Not a big deal, but there is difference in experience between different types of rooms.

Primarily, I like the location. The check-in is also quite fast. WiFi is okay, too. That's it probably.

The staff asked me 3 times if I used the mini bar during check-out. Like “Did you use the mini bar? Are you absolutely sure?” Also, it wasn't clear that there is an additional exit and it seemed like I was blocked in the hotel during the air raid alert. The rooms look and feel outdated, and could be cleaner for that price.

I have stayed at this hotel many times, and it is the only place I'll consider staying again when I return to Ivano-Frankivsk. It is centrally located in walking distance from the train station and close to the main pedestrian street, has very comfortable rooms all with a great view of either the park or Franko Square, very professional and friendly staff, and the best hotel breakfast buffet in Ukraine! The attached grocery store is very convenient for getting additional drinks or snacks for the room. During this war time, they have excellent policies on holding to safety procedures, such as halting use of the elevators, pausing work of the restaurants, and providing underground shelter in the theater next door.

Although there were a couple inconveniences (forgetting to include bottled water on check-in, etc.), the staff were eager to immediately fix these and ensure that everything was resolved satisfactorily. In my experience this time as well as previous stays at this hotel, the staff make customer service their priority.

Great location, close to the railway station and the city centre. My room was small but comfortable, breakfast was excellent with a good range of food. Staff efficient, friendly and helpful.

location

nothing