Clean

A/c did not work. Very noise.

Great location, near subway. Friendly staff, helpful. Photos better than reality

Poor accomodation. Not value for money. Towels smells, aircondition old, breakfast at -1 floor. Expensive for this quality

The viwe from our room was spectacular and the room itself beautiful with beautiful decor! We stayed in room 401, and we will definitely be staying there again!

More of an observation tha ,a dislike! The lobby door when arriving from the street in a car, is way too narrow!! And I had difficulty á few times just getting into the hotel with my bags. However I,could see they were renovating!

The staff was great and they really care about your stay and comfort, they help with the taxi, and even some of them talked to me on Spanish, front desk was outstanding and a big plus breakfast it's a 1000 super good quality and the amount of options were great❤️

The location was fantastic Staff were so warm and helpful Breakfast was great Room was fab with views of Hero Square

It was fantastic

the carpet is so instagramable 🥰

The staff was extremely remarkable. I was treated like in a 6 stars hotel. special thanks to Aliana in the reception and I can't forget Normat in the restaurant, he was going above and beyond to make sure everybody was having the best experience. Best staff I ever seen!

nothing

a good find, across the road from hero’s square and the metro station. clean with friendly staff too. thanks for our stay

quality of breakfast was awful

The staff offered us a “travel meal” when we leaving hotel because we leaving it before 7:30 when breakfast starts. They packed a large meal in our bags. The food we ate in the hotel restaurant was delicious. Maybe the best domectic food (paprikash) in town.

Great location of hotel, and really nice staff but not the hotel manager. Bed was nice as well as the bathroom. The room with balcony was really nice and nice decor in second room since the first room they gave us was with no heating and dirty

We got to hotel at 11 pm and notified hotel in advance that we are arriving late. Single mum with 2 kids. But they did not make room for us. No extra bed, no towels, no heating in the room and it was 2 celsisus at night in Budapest. So three people were supose to stay in double room with no extra bed and no HEATING. Room was dirty. Stains everywhere including toilet seat. Carpet dirty with stains. First they suggested that the three od us sleep in one bed in room that heating is not working. They gave my son another room after I had panic attact, but my daughter and I were freezing in that room. Stuff gave us electric heater but I was scared that it might burn something. Went to bed finally at 2 am and I did not sleep at all. Total night wasted. To do something like this to kids if unthinkable. My kids were terified because we were in different country and nowhere to go, and I paid at front and it was really expensive because it was NY. You don't expect that from 4 star hotel. I wrote to hotel manager same night but she did not even answer or made an apology. Not a word. Nothing. Great social skills I mus say. I asked for her 3 times in hotel since we booked 4 night stay but she was never there. She will be there at 9. At 10 she is not there. Seriously? I guess she did not want to talk to me. We got the other room tommorow, although they first said that we can not have another room. But not even courtesy to say sorry from the manager. She did nothing. Staff is really trying to help us, but MS Nora did not have courtesy to introduce herself and we stayed there for 4 days. Hospitaly big fail. We later heared that a lot of rooms have heating issue. Well I guess she does not care at all. Worst experince in my life and the most rude person that I have not ever met.

location was fantastic, opposite the square and a very short walk to the metro.

it was really hot in the room and no air con, breakfast was basic

Nice

Poor breakfast variety.

The hotel staff were pleasant and welcoming

A little strange hotel, in addition they charged us 15 euros for a towel that got a little dirty with lipstick.