everything

wifi kept dropping out in the room

Location was good. Pool access good and staff very friendly and courteous.

A bit run down in parts.

Private pool, this was great as could use as and when wanted. VUE - pool party area, great to meet up with friends and sit around and have a drink.

Rooms, could hear everyone walking down the hall, doors opening and closing. Could hear the rooms next door toilet flushing. Overall meant for very disrupted sleep.

Bra mat, läget vid stranden och poolen. Trevlig personal

Lite slitet, toalett slang läckte, fort som inte gick att stänga mm

The resort was very clean, and well maintained. The 2 bedroom villa with private pool was very spacious. The pool area was well maintained and a seating area was always available for hotel guests, whether it be a pool lounge or cabana. The restaurant was conveniently located near the pool with a great view out over the beach. The staff were always friendly and helpful.

The music in the hallways was quite loud, not that you could hear it once you were in your room. The beach club music was noticeable when you were in your room, only able to hear the thumping bass. That being said, it was off by 10.30pm. The breakfast buffet was very small, with the toaster breaking while we were there. You could order from the menu, which had a large range of food, although your tables order never came together, and i had to ask multiple times each day for things that were still missing from the order. Amenities for kids needs improving.

The room was lovely in look for the most part and the view was great. I had picked the suite for the reaosn of my birthday and wanted a larger room and the view of the ocean.

We had to turn off the bedroom aircon to be able to sleep. The motor was located right outside the bedroom balcony and was incredibly noisy. The new aircon install in the roof was unpainted and looked unfinished. The windows for the view and the balcony were so dirty that we had to stand up and look over the balcony to see the ocean. No point opening the curtains. It was so encrusted with salt and dirt. Staff were lovely and the venue is great and pool is wonderful but the main part of that room is the view which was spoilt.

Excellent facilities, great location.

Nothing springs to mind.

The pool area was nice and the gym was big

I don’t think I’ve ever had bad service in Bali but the staff here were very unwelcoming and slow. It would take half hour just to get a drink and it felt like every time we ordered something from the bar or restaurant that we were interrupting their time on their phones. The staff around the pool barely smiled and it felt like I constantly needed to ask for things as opposed of being offered including cutlery for my lunch every single day. The room had mosquitoes and the air conditioner smelt, leaked and my kids got coughs. We stayed at a much cheaper place in Legian prior to this and never had a problem. There was only a very small double bed and I was expecting that at least my young child would be able to fit in the bed as we paid over $900AUD for 4 nights. The lounge and curtains looked dirty, the showers were awful and they changed our bins once or twice over our stay. The room didn’t feel private as there were always staff a few meters from our bedroom and lounge room window that could see in. Although the menu for breakfast sounded/looked nice it tasted like aeroplane food. The kids pool was closed for our entire stay. The location of the resort doesn’t have much around it including footpaths so it was really hard to get around with the pram. The traffic is also really bad so if you want to go anywhere I recommend leaving before 8:30am. It took over an hour to get into Seminyak one day when we left at 1pm. A footpath/boardwalk along the beach would have been handy and quicker. Overall, my family have been going to Bali for 30 years, have stayed at many places and I’ve never felt the need to leave a review but this was a very disappointing stay. I really hope the service improves as this resort has a lot of potential