Friendly and helpful staff, big room with lots of space to get ready and efficient check in!

The water pressure for the shower wasn’t good and the temperature was temperamental but we still had a great stay!

Nice old building in convenient location near the M1, but far enough away not to hear it. Quiet rooms at the back, only a bit of train noise. very comfy beds and spacious room with good size en suite. Great value for money with or without breakfast and loads of parking. Friendly and efficient staff.

bathroom a bit tired (broken toilet seat etc). No heating in the room, but don't like it hot anyway. Breakfast was a bit limited - some items not available and no self service option.

Room radiator not working despite cold weather. Shower looked nice size, but water was lukewarm for a couple of minutes before turning cold.

Nothing

No soap in the room soap dispensers basin and shower completely empty. However we’re quick to respond and bring more to the riom

Rooms were ok and basic.Beds were comfy. Clean. Could do with updating a bit but for a working trip you can't grumble

Was told breakfast was at 0700-0900. 4people I was traveling with waiting to go to work as well as others and none turned up. Gave up at 0720 and went off with no breakfast

Old School

Nothing to complain about

comfortable overnight stopover for wedding

told by other guests that food was poor so didn’t eat there

The price was extremely good for a 2 night stay, and the hotel was located nice and close to my friend's wedding venue. There was also a bar and restaurant attached which was nice (in theory). There was a very friendly female member of staff who was a little older than the others, but super welcoming, she seemed to be in charge of things.

- I asked for an ironing board and iron as per instructions in the room - I was given an ironing board in such a poor state, with a massive hold in and the cover all ripped and peeling off. The iron also did not work. When I went to return it, there was a girl at the bar who asked what I wanted and then sighed and walked off saying she wasn't supposed to have to deal with hotel customers (even though the hotel reception is at the bar). - The towels hanging in the bathroom were crumpled and did not look very clean. - The carex (handsoap) in the bathroom was running low, so we took it to reception to ask for more. They filled it with some white liquid which I thought was soap but was some horrible watery replacement. - I booked a table online for Sunday at 7pm on the hotel's website. There were several later slots, however I thought 7pm would be a good time to have dinner. We were running a little late due to my friend's wedding preparation, so I called up and asked if we could move our reservation to 7:30pm. The girl on the phone told me the kitchen would close at 7:45 so we had to get there ASAP. When we arrived, all of the staff at the restaurant made it incredibly, painfully clear what an inconvenience we had been for them. We placed our orders immediately, and I asked for the 20% discount that I was told we could have upon checkin if we ate there. The man serving us then reiterated what an inconvenience it had been that we were late, he told us the kitchen closes at 6pm on a Sunday, but they had asked the chef to stay until 7pm for us, however we had made the chef work for an extra hour. In the end I just gave the 20% back as a tip because we felt so uncomfortable. This was supposed to be a happy weekend for a dear friend's wedding, but this was such an awkward, uncomfortable experience that could have been avoided if the hotel put accurate opening hours on their booking system.