Staff in restaurant excellent 3 course menu not great which we paid for had to upgrade to a la cart.

House keeping over all hotel

The character and the location

Dated room. Quite basic. Not the cleanest.

The staff at Pitlochry Hydro is friendly and the rooms are reasonably clean.

The hotel must have known better days. However maintenance seems to have low priority which shows in the lobby, the corridors and other public spaces. Creaking floorboards may sounds romantic but covered with a stained carpet it is less attractive. The stained carpet continued in the room which was - apart from the carpet - okay. However when booking a room with a view, one doesn't expect to have a view on the car-park... Breakfast is served form 8 till 10 which is late for the early-birds who want to make the most of the day.

Fantastic place and great surroundings

N/A

Bar and restaurant look updated. Pool and sauna we're very good. Beautiful location.

The condition of the bedroom was very poor, decoration is tired and old and the bathroom wouldn't have looked out of place in 1975.

Perfect location and breakfast was lovely, rooms were big and very comfortable, lovely meal in the bar and excellent value for money, would definitely recommend.

Liked everything

Good location, excellent breakfast.

Bedroom could be starting to get a little bit dated.

Room was spacious, beds were comfortable. Dinner at the bar and breakfast were excellent.

Not much

It’s an old building in a desperate need of being updated

👍

Clean, friendly staff, amenities in good working order, food was great with quick service

the only thing going for this hotel is its location

it was dirty, there was a stench in and around the building and room. it was dirty and isn’t getting cleaned properly. the hotel needs some investment as it could be a lovely place

The pool was nice

Do not stay here but if you have to, do not go for rooms that have scenic views, these are most likely over the front entrance, and this is also the covered area for covered outdoor socialising. The hotel does not, or they say they do not have no control of what time the guests stay outside for. During our stay there was constant loud noise from outdoor guests until well after 5am. 7.30am in the morning when I went out guests were drinking bottles of white wine!! We were told the night porter tried to calm the guests down but could not. The manager did not seem to care about our experience at all. Okay the guests were the problem, but equally the hotel was also the problem as they could not contain the guests. If it was a public bar, outdoor drinking would be stopped at 10pm/ 11pm latest. Beds were not comfy sprung across the floor as you tossed and turned, perhaps as they were twin beds, normally zipped to a double. The coffee wasn't great at breakfast time. Please avoid if you can. This is the first time I have felt so strongly about a hotel stay. It is a hotel that is overpriced for what it offers which has no care for all guests.

Nothing

Rooms were old and run down.

the first room we were offered was very poor, the next one was a bitty better, the staff were very helpful couldn’t fault them thanks you

the staff were very very good nothing was a bother to them

location was good

cleanliness was poor in some areas, heating didn’t come on until 3pm in the rooms meaning ours was frozen on entry. windows we’re broken as in the the sash and case didn’t work . lift was filthy and in bed of a good clean. leisure facilities needed cleaned and maintained. thermostat in room cover fell off

Staff were friendly, dinner was high quality and good portion sizes. Room was Fresh and location was ideal. A short walk ( 10mins) to main street . Swimming pool was good too

There was a broken glass bathroom window being held together with tape. There was also no answer from reception after i called 8 times. Was directed to head office each time. Only negative

location and car park

dirty towel on the bathroom floor, pictures look different to what the rooms are actually like.