Serene environment. Nice Pool and spacious rooms.

Power shortages. Water shortages in the rooms

In fact I would like booking.com to come and check how their hotels are doing. Honestly, I am fed up with your questions to so so .

I do not like your questioning after visiting anyone of your hotels.

The services especially the receptionist (Reggy) she was really nice and the room service are the best

The door locks were not functioning properly

not much

it was not clean , no hot water and I didn’t like all the ants on the room saltwater pool

Breakfast was great, and location great

Nothing

The property is located in a quite neighborhood. It is comfortable for a get away or family retreat.

Papillion is a very nice place,, peaceful and in a nice African style. From my balcony I look over a nice little garden and the swimmingpool. It is not noise and nothing disturbing Breakfast was Ok, with a omelette and toast and coffe but it is not a buffebreakfast. But you have your breakfast sitting in the nice little garden. The AC in the room is good and effective, The staff is very friendly and reception is helpful and good. and the man that is cleaning the room is doing a VERY GOOD JOB . I like this small picturesque hotel and have stayed there several times and want come back again. becaus it is a peaceful place with a friendly staff.. It is a 5 to10 minute walk down to the beach.

The room is far from a 4 star hotel standard as it says in the advertisement, no TV (broken), but TV is not important for me and no shampo, no hot water and no fridge and no waterboiler but theythe staff was friendly and give me a thermos with hot water every day and I could put my butter and cheese in the restaurang fridge. I would say it is rather a 2 star hotel than a 4 star when it comes to the equipments in the room. The reception say they accept payment with creditcard but more than one time it has been problem when it was time for paying. "Our mashine is not working" they said, but when I said "I must pay with creditcard, you promised that before and I do not have so much cash to pay with". Anyhow then they fixed it

Customer service, I loved the explanation by Joseph

Exceptional service