We went during the off-season in mid-November. The hotel was mostly empty. We didn't need to reserve the private onsen because the public one was empty the entire time. It was great!

The slippers did not fit my U.S. size 15 feet. Since the slippers were hard construction, the heel dug into my arch when walking to the onsen. Not their fault though! They apologized profusely. I do think there is an opportunity for a company to provide oversized slippers to all Ryokans, Hotels, and Hostels in Japan!

全体的に夕食がとても美味しかった 量も丁度良かったです 特に前菜がとても美味しくて幸せな気持ちになりました

チェックインして部屋に案内され入ると暖房がついていなかったようで部屋が冷たく寒かった

Staff was friendly,clean room and amazing onsen

I liked everything

Nice location

No elevator

La situation à mi-chemin entre le grand bain public extérieur et le centre du village est idéale. Les repas étaient vraiment exquis, même si j'ai trouvé que le service était un peu trop rapide le soir. Tout le personnel était attentionné, aux petits soins, on se sentait bien accueilli. Le futon était relativement confortable, mais comme tout futon. La chambre était grande, avec une belle vue sur le village. Super onsen dans l'établissement également, je recommande !

Great location, clean and food was delicious. Also there was free parking too.

Nothing

good location. friendly staff. historical building. bath was good.

we should have arrived earlier to enjoy more town and surroundings.

This stay is highlight of our trip to Japan, with big room size and in room onsen. Less tourist as the hotel is a bit further from tourist attraction. Love the classic road bicycle hanging in the hotel.

None

Mooie kamer, goede bedden.

Geen warm water in de kamer.

服務用心，我只是隨口告知怎麼到車站，交通車都幫我準備好了

請注意有沒有訂到餐點，然後星期三沒有供餐，有點可惜

ベッド、マットレスが寝やすくて快適でした！

部屋に浴室がついているのは最高でしたが、窓に目隠しがないため隣のホテルの窓から覗かれてしまうのでシートを張って貰った。この窓は改善してほしいです。

温泉開放時間長、有室內室外溫暖空間，早晨泡湯人少舒服。入住110年古色古香的日式飯店著實享受，早餐也非常好吃！

地點稍遠離主街區，需上坡才能到。價格稍高

traditional and cool

not barrier free

It's a nice quiet place away from Tokyo. The baths are soothing. They provided us tea and some manju as snacks in the room. The location is just a walk away from the touristy places like Yubatake and the Sainokawara park. Dinner and breakfast is good. We also rented their 45min private onsen to see how it's like. It costs us an extra 1K++ yen, but it was worth it. Would've booked two days for the full experience but sadly we don't have time.

The floorboars of the bathroom in our room made squeaky loud noises when we walk. Understandable cuz it's an old building. Also the check out time is a bit early.

Just everything. But especially the onsen and the very helpful staff

The rotenburo water was very pure. The staff were very nice. The car park was very useful. The room was good, though we didn't get the best side of the building. The art cafe was pleasant and it's very close to open air hot springs.

The rotenburo space wasn't very inspired and a little bit sterile. It was also closed at 9:00, which I would imagine is peak time for showers. The location was OK for those of us who like to walk, but a good 5 minute walk from the center.

Excellent food (breakfast and dinner), Excellent service, Best place to relax

Service was impeccable. All of the staff - from the front desk to the restaurant were all very polite and friendly. They gave us a tour of our room and the hotel facilities upon check-in. They even offered to take our pictures! Breakfast was lovely in terms of taste and presentation. What we enjoyed most was the onsen experience. The hotel has their own onsens - public and private. We booked a private one and really enjoyed it. We walked around town and went onsen-hopping wearing the hotel-provided yukatas. Really pretty and comfy! This hotel and the onsen town gave us the ultimate experience and it was the highlight of our trip. We will be coming back for sure!

Nothing

Great food with great service

The servers were too serious to be friendly

clean and spacious

no thoughtful treats during check in and after onsen bath , like I used to enjoy in some stays

Great historic hotel, very attentive staff. Amazing facilities. Excellent location. We would stay there again if we are back in kusatsu.

Good. Delicious.

Nil

A beautiful,well maintained traditional hotel. Location is perfect, right next to a hot spring garden and an outdoor onsen.

No private shower in the room and quite expensive on weekends.

We had breakfast and dinner included as part of our stay. I thought the meals were very traditional in the sense of how it was prepared and cooked. Ingredients was very fresh and the service was amazing. A great experience overall. Staff were all very friendly.

This hotel is quite dated. Our room was pretty old and the bathroom/ toilet were quite old. We went during April so it was still quite cold in Kusatsu. Our toilet was located on an outer section of the room and there was no heating there so the floors were cold and so it was really difficult to shower there. We hope to revisit Kusatsu and fingers crossed this hotel has updated its rooms.