The problem is that the hotel cost me 5800 usd and they charged 17.000 usd that’s an abuse and not correct until now i don’t get the refund

The position, very close to the old town and Holy Church

The service it was so, so bad and slow. The staff was rude and unprofessional. Was a complete nightmare. I left on 19th and i still didn’t received the amount the block as a security. It is hilarious that I need to wait for my money . I travel the world and i never had this experience.

Location was excellent Breakfast was not good . Because of Shabatt no espresso or capuccinos . Dinner was only a package because of Shabatt ( we were unaware of it ) and I was charged for 4 people, when only two did eat.

For the price, everything could be better.

It’s a beautiful hotel With people that work hard.

Your web site was tricky It says large double bed But it’s not TWO separate mattresses So I paid for a room with a balcony But got a twin bed without a balcony

High level hotel with low level service

The stuff

Exceptional, gracious service by people who care and are highly professional!

Staff was immediately attentive. From Krana, Daniella, and Yosef all my needs were taken care of. They are Excellent. I went into the Dining Room and Emily took really care of us and made as feel at home. I went into the Bar and Sanda was readily available to provide Amazing And prompt service. I will be definitely coming back next year Thank you everyone you’ve all been FANTASTIC!!

Loved everything

Everything was great

Rand sharif was very kind

Great location, luxurious, very clean and beautiful hotel, very good breakfast.

Free parking for hotel guests.

The hotel was beautiful and the staff was amazing! They went above and beyond to make our stay memorable and magical!

Everything was perfect

Good size room. Very comfortable.

No outdoor pool !! Poor water temperature and water pressure !!

the location , service , comfort

food

Everything.

Great

facilities

did not have electric converter for 120V. asked 4 times

Best breakfast in Jerusalem! We've been to all hotels near Mamilla - this one is the best.Ch

Chocolates on the pillows at night. Make the beds if slept in, during turn-down service.

Not a thing to fault. The staff were very attentive and the location was perfect! I would definitely stay again next time I’m in Jerusalem.

Nothing

quality of the facilities, styling of the rooms and public spaces, spacious, great amenities, location, great and extensive breakfast, attentive service and staff

rooms were clean, but could be even higher attention to detail cleaning (lampshade dust)

wonderful! great food, great services!

Situation very central