The gym staff were great. The laundry service was good.

It was dirty, cold and very shabby. Nothing felt clean. The walls were stained and the lampshades were slashed. This is not what I would expect from a Hyatt on any level across any of their brands. The communal area were freezing. I will not return.

The staff were very polite, friendly and helpful. Service is very good. The breakfast was good but I have stayed here a few times over the last 10 years and feel they need to freshen up the menu a bit and add some new items and variety.

Whilst the main reception, restaurant and communal areas are very nice and modern, the rooms have become very tired, worn and dated. I have stayed here several times over the last 10 years and the rooms have not been updated, they need a major refresh. New carpets (current are dirty and worn). New beds/ bedding, new decoartion and a refresh as the wall papers and room decor is very dated, worn out, tired and old. The same applies to the walkways and hallways that lead to your room. Tired, old and worn. Needs a refresh and refurb.

Location was good

Staff can be better and should be well trained for a 5 star facility or associated with such a big brand like Hyatt

The staff at the hotel was pleasant and hospitable. The a-la-carte food ordered was decent for dinner.

The carpet in the room was badly stained. The shower didn't work. The amenities including towel and slippers were just for one person whereas the room was booked for two. The bar menu had over a dozen single malts but available were just two options. The breakfast buffet was huge but just average in taste (that could be subjective) Wondering why the mini bar was empty...

Breakfast bakery section was great. Dry fruit and chocolate sliced cakes were great.

The size of the room is really good

Pillows are not up to the mark

Every thing was comfortable

Room service was poor

I stayed at this property for one night based on the reviews and the well known name of HYATT and from the pictures posted on google, the rooms looked quite clean. Well, I was in for a surprise. The rooms are filthy, dirty, and smelly. We even found a DIRTY EAR PICK on the floor. The room was not vacuumed property, dust everywhere. There was so much dirt inside the room, we had to have an allergy to survive. Even the towels were in horrible conditions. Basically, this property is quite old and the management has failed to upgrade the rooms. Even the wall paper in the hallway was coming off.