Nothing. We tried to cancel 10 days ago but got no response from the property. Booking.com also tried to contact them but got no response. What you get is not what is advertised. This is straight out false advertising and they should not be allowed to claim they offer things they don’t. For more specific information, see my review dated January 3rd.

We were lied to about what is offered as part of the price.

We didn’t like anything

Bathroom,room,tv and etc

Hotel lady is very friendly. No ants and aircon works. Nice pool.

Light is very dim in the room. Bedsheet is not clean, there are dirt marks everywhere, and the room is not clean in general. I would throw them away if it’s mine. Wifi only works fine near reception and pool. It barely works inside the room. I got bitten a lot in the pool while flying the drone. No lift to the room. Airport transfer from hotel took long to arrive, plan ahead.

pool area

the kitchen was completely dirty, they didn’t have a fridge as announced, the sink tiles were broken, there were cockroaches, and they didn't clean the room. I stayed there for 4 days and in the end, I had a pile of dirt in my room. I asked for a bowl and they gave me a mug to use instead. They only provided us with one plastic spoon on the first day and we had to keep using until the last.

Clean n tidy

No swimming pool and TV not working, if they aren't working, then bloody fix it , or don't advertise it so we can go somewhere else

The bed was comfortable, the location was convenient since it is a walking distance of the shops, the staffs were friendly, and the hotel's surrounding is clean.

The mini fridge was not working, the tv was not working, the shower and toilet bowl had stains, and the floors were sticky that we had to wear our shoes around the room.

The rooms are spacious and clean, aircon is very good. The staffs were very prompt to cleaning and are very friendly. We love the location of the hotel.

The doors did not have safety chains to double lock the doors, the shower door could not lock properly, the toilet bowl was stained and needs to be cleaned thoroughly. The duna and duvet had little mould present, did not have a laundry area. Also, we never did swim in the swim pool for the 5 days we stayed in the Hotel as it was being drained and cleaned.

Staff were friendly

Room smelt so bad Bed bugs on bed, instantly felt itchy Bathroom brown stains all over and mould Furniture in room stained No towels/toiletries No lock for room door Sign on door saying to ensure room is locked with chain whilst inside your room (did not make me feel safe)

Customer service good and friendly. They were very responsive to your request and very helpful. The location was close to town, shopping areas, cinema and restaurant.

Floor was stickyand dirty so had to wear my slipper around the room. The room didnt look like the picture at all. Shower had a plie of dirt and wet toilet paper. Bathroom sink was not practical to use. Other tenant hang their clothes outside my room. There were no soap, shampoo or anything but lucky i got my own. No security around so someone can just walk in. TV didnt work and no remote. There were no chair on the desk. Big sign to lock and use chain for security but there was none.

The location was good and we really love it 🥰 but only the Facilities they need to improve that like Television n all those !! Thank you 💐

The Television and they need another Chair I guess I’m the room..

The Location was peacefully and hustle free, would highly recommend for people who travel for business purpose and couples who would most likely to have their privacy.

Room cleanliness was good, but however housekeeping missed some bits. Mini bar would really need some good cleaning as their were insects crawling on the gasket. Would really recommend if the reception could have some wine glasses.

The bed was comfortable and the location was convenient, good local restaurants nearby. Generally a good rate for a short stay.

Not so sure if this is a bad thing but the property didn’t have a cafe/ restaurant so you’d have to walk 8minutes to the nearest one. I generally enjoyed the walk!