All the team is very friendly and helpful. kudos to Mr Hailé and Mrs EMELES . even the coffe maker at the entrance 🙃☺️

carpet dirty needs cleanness or to be renewed cockroaches in the bathroom.. maybe ask the room service to be more sharped during cleaning ++we lost internet for 12hours .. it’s was uncomfortable even though the team was trying their best to resolve the problem

Room was very clean, spa was fantastic

Restaurant service was slow.

so nice

nothing

The only two good thing I found was the staff and the location. The Hotel is overrated and too expensive for the service they are offering. The water cooker doesn’t work, the TV doesn’t work, the pillows too hard and the bed wasn’t comfortable for me. The room has smell. All in all, thank God I booked only for one night. I didn’t like my stay.

The water cooker doesn’t work, the TV doesn’t work, the pillows too hard and the bed wasn’t comfortable for me. The room has smell.

I like the fact that the hotel was so considerate.They managed to consider all my requests which were to have an airport shuttling service as well as an early check in since my flight was an early flight.

I did not like the fact that some of the restaurant staff did not understand English to the extend that they ended up delivering wrong food to my room.I asked for roasted or grilled chicken and they delivered chicken with soup.

The hospitality and special appreciation goes to Mrs Nardos.

great breakfast. No pool no spa

A pool would be great with a bar!

In breakfast room in the morning I was so fascinated by the way gadesy was able to satisfy us with the service she given us.

Everything

The location (maybe)

Safety issues

It was very nice inside of the hotel. Staff was extremely friendly and helpful. I also liked to use the gy, sauna and swimming pool. All in all I was quite satisfied with my whole stay.

Even with earplugs and closed windows it was still very load. The noise from the main street and the music from the loudspeakers of churches around at night bothered me when I wanted to sleep.

Staff are very polite

Nothing

it took us 50 minutes to check in , the receptionist didn’t want to give us the complementary services though we paid for everything.

The breakfast was good, I enjoyed it, the only issue was when you run a little late and there are limited options. I organized a special birthday cake to be presented to the room, this was done very well. They sang pleasantly and were genuinely happy to do it. Other services in the room were great.

When it comes to service during breakfast, the staff are not bothered to direct or offer options and one had a negative attitude during our stay. Otherwise the food was good, staff need to be engaged in providing service during breakfast time.

Accommodtion

Food