Management should check @ service air conditioning frequently. Alert especially when the Summer season. I book service apartment, unfortunately the aircond doesn’t function at all. Staff come to check but still same. We wait until 9.00pm, but nothing change. Second time go to receptionist, then he give us a room in the hotel, and there’s no microwave inside. Parking site is not suitable for 4wd @ Van. Hard to get parking nearby the apartment or hotel if both site full. Definitely will not repeat this place.

The spa

There was no frying pan to cook with. Tv in main bedroom was as big as a laptop, plus broken Arial sticky taped together. Mattress was stained. Pillows were old and looked stained. Dishes were left in the dishwasher. Shower needed a good clean .

Air Con wasn't working

The event we attended was held here

The apartments were not serviced at all in our 3 day stay.

the staff were friendly

in consistency re the parking … charge no charge … no under cover parking available on first night and second night car in under basement staff parking . in hotel room and on hotel phone recording it states parking complementary.. i was charged $20 each day :(. cigrrette butts in the room next to my head board and not noticed until later. no reachable access to power point for sode lamp. aircon unit broken no cool or heating. a portable heater one didnt work and another brought into my bedroom from lounge in convenient. tv in lounge area the sound vibration making it hard to listen. no staff serviced the apartment in the days i was there, my son left and his girlfriend left after the first night i left two days earlier as i returned back to Perth for my aunts funeral. i didnt need PAID parking after the first night as my son was the one with the car. my bedroom window, one if them had a gap that allowed cold air and wind noise from the weather to enter the room.

location and easy access to Melbourne city

Overall good experience, had to wait 1hr for room to be ready, arrived at 2.00 pm got in at 3.00pm, stayed in upstairs apartment and room stunk of cigarette smoke, power point in bathroom not secured correctly and could be very dangerous for children Regards Mandy & Wayne

Kitchen was accessible, bathroom gave us supplies such as towels, soap, shampoo, bathroom was clean. Good location, very close to the tram stop and a short walk to Woolworths and BWS.

Paid for an extra bed which I did not receive. Confirmed during the online booking and over the phone with the reception the night before for an extra bed to be available, but it wasn't provided for us. It seems that the living room was not cleaned at all, the pull-out sofa bed included a bed sheet with blood all over it, and couldn't be used. It seems that housekeeping only cleaned the beds, bathroom and kitchen. The couches were quite filthy and had a buildup of stains. We were charged a $500 deposit which is more than the cost of the stay itself. Usually, the deposit is charged separately to the cost of the stay, and is more of an authorisation hold, but we were charged the two amounts together in one transaction which raised a few questions on if and when I get the deposit back. Reception wasn't too reassuring about the issue.

Location and size of room

Time to book in - had to wait 1 hour for room to be ready after 2pm agreed time.

the host canceled on my arrival.

Kitchen is bright and cosy.

The climb up to to top floor of the old building. Some furnitures in the room old and run out. Microwave was down. Many corners in the unit.

Cleanliness not the usual Crest standards. Noisy plumbing kept us awake all night. TV reception poor.

Close to transport and restaurants

Bath and shower did not work properly, lack of coat hangers, lack of towels, appliances in kitchen had broken bits, stairwells dark and grubby. Toilet in bathroom and three bedrooms. ok for a family but a challenge for group of adults.

27/4 reception

Toliet didn’t flush properly and would constantly get stuck. Sheets on the bed were wrinkly. All of our cards stopped working on the last night so we couldn’t get into our room. The heater didn’t heat the room despite being on the entire stay, the place was still freezing.

All good with property...

Only one roll of toilet paper for 4 people......we ran out, lucky there was tissues.Mattress in the far rear double bedroom was very hard., apart from that everything was fine!..Thankyou