Location is just outstanding, views are spectacular. Spa amenities are super specially the sauna and steam room. Food is delicious. Reception staff are kind and welcoming.

Room service needs a lot of work, not a 5* standard. No turn down service, napkins not refilled, toilets were not cleaned and floor was not hoovered properly. Balcony and table outside were dusty and stained. Restaurant staff (evening shift) need to be trained on how to address customers, apart from the language barrier (majority are not comfortable speaking English), the behavior is rather arrogant and comes off as discriminating to Arabs, it was obvious from the way other tables were treated and occurred more than once.

Breakfast and location

Furniture & Facilities

- Excellent location near the Central Park of Borjomi (as a hotel guest, free access included to the park + sulphur baths –not worth going–) - We had a spacious room in the left round tower of the main building, with nice light and direct 180° view on the river - Good equipment of the spa (big swimming-pool, nice sauna-hanmam area) - Excellent food at the restaurant for dinner, good and generous breakfast buffet - Spa treatment: the geothermal stones massage is really worth the price (250 GEL / 88 € for 60 mn) and made professionally

- DISCRIMINATION BASED ON THE APPEARANCE/RACE ?: we arrived on foot with our backpacks (we travelled 10 days before on our own) at the gate entrance of the hotel park: a staff member asked us “Where are you going ?”: we answered that we had 2 nights booked; when asking why this question, the staff member told us “Because you are not looking like someone who would stay here”. So this means that clients cannot have a backpack as a luggage ? and that clients cannot walk to come to the hotel ? or worse, maybe because I am Asian and that the staff is racist ? That is absolutely UNACCEPTABLE for a 5 star hotel. - Excellent food, but the organisation of service was poor: we waited 20 mn for just a glass of wine, and then we had to fetch it by ourselves. Lots of staff at the restaurant and bar, but there seems to be no coordination between them. - Spa way too noisy: many children left playing and jumping in the swimming pool without parents watch ! - Sewage smell in the shower cabin

The premier room rype with panoramic river view was excellent!

Not detected.)))

Location was great, room was spacious and the terrace view was amazing

Iron was missing in the room, tv wasn’t working but they have fixed them very quickly

Greetings to Mr. Gogi and all the reception team. Thank you for being so helpful. I also recomend the breakfast at the hotel. The choice was exceptional. We've explored the sauna area which was a good place to relax.

We were given an upgrade to our room with a balcony that pleased us very much. The staff speaks all the languages. There is a conference hall in the hotel as well as some spa programs, sauna and swimming pool. Also we were given a help with our luggage to take it to our room. The breakfast is delicious. Also, we were given some special cards that allowed us to enter the national park out of charge and sulphur pools also free. 

There weren’t any toothbrushes in our room. 

Borjomi is an amazing destination if you’re into nature and hiking - and this is the only property of its kind there. Hotel is really classy with some of the most professional staff I’ve ever encountered. Best check-in ever as well.

Rooms in the back wing are a bit darker / so I would definetely get river front facing rooms only / a lot of those are duplex units which are really amazing

Wonderful hotel in an amazing location.

Awesome location near the park, river. Were upgraded! Had on the house wine and barbecue. The spa is extraordinary!

Nothing!

Central location

Smelt musty, check in service was very bureaucratic

Great hotel, excellent location, close to the park with springs, very good pool and spa area. We enjoyed a lot being there.

Everything were great

I liked the most how the staff treats the customer , the location and how the breakfast is so tasty . Special thanks to Ms Mariam during my check in process for her great customer service and hospitality.

No handheld bidet for the toilets .

Check in team and desk team

Staff at breakfast. The two boys were chatting vs working and not service orientated.

The sauna is outstanding! The location of the hotel, in the park, is amazing.

Big amounts of water flowing out of the shower room. Also, since there is no window in the bathroom there should be a vent and a deodorizer...The bathroom itself is beautiful!

the stay was relaxing, the room was comfortable and the restaurant proposed delicious meals. The hotel’s location really very precious

a little bit old and not powerful hair dryer

Hotel is located next to Borjomi park - it is very convienient. Staff was extremely helpful and flexible, always helped and answered all questions. SPA services were extremelly good and food at the hotel was great! Wonderful stay - loved it so much that extended an extra day. Will come back for sure.

Everything was perfect

the ac is not working

location, food , pool

it looked worn, was lil bit dirty here and there, didnt have my favourite alcohol, weak barman