I regularly book this hotel for myself friends and family.

Not the hotels fault. The property was flooded due to the Dubai rains and floods and closed for refurbishment. Would have expected them to relocate me to a new hotel. Had to show up at the property and find out the hard way. However, they had informed me a few days before via the app that the hotel is closed. But my booking was not cancelled and I had missed the message. That's on me.

All was good until the storm hit Dubai and flooding created havoc in the area and flooded inside the hotel right upto the dinning area. Hotel was totally unprepared and untrained to handle the chaos. They need emergency handling training.

Everything was very well until the storms.

after the heavy rain on Tuesday the water services stopped in the hotel and the hotel staff were informing us the engineers are working to rectify the problems but unfortunately we waited until Thursday with no success, finally we had to leave the hotel.

The hotel is nice and the location is near everything

I was supposed to leave the hotel the day the storm happened and the flight got postponed to the next day. I asked in the hotel for an extra night, but i was informed that the place is fully booked and this was a complete LIE! Because they wanted to charge people triple the amount for just one night, they told me to pay 1.200 dirhams for a night because they wanted to take advantage of the heavy rains. I asked if i can leave the luggages and go find another hotel, but they told me no you cant. How on earth can i leave the hotel with my luggages when the outside the hotel was flooded with water and water reached our knees!!! I stayed there for 6 nights before the flood, and they couldn’t find me a room? They left me waiting in the lobby for hours either my 11-year old niece full of water from the rain and then they told me we will do a discount and will charge you with the double the amount? What is this? I had to pay because there was no else to go and the next day i stayed for one more night because flight got postponed again and they told me we will do 50% off today which is the normal rate! Will never stay in this hotel ever again! The attitude of the whole staff is very bad and could handle such situation

Хороший отель. Чисто, хорошо убирали номер. Разнообразный завтрак, понравились вафли) В пешей доступности 2 станции метро. Ужин был скромнее завтрак, но тоже вполне прилично.

Возможно стоит добавить зубной набор и халаты

Чистый отель со своим колоритом

Everything

I love it

La centralità, la disponibilità del personale e l’accoglienza a “dimensione d’uomo”, malgrado il grande afflusso di turisti da ogni parte del mondo.

Nessuna segnalazione negativa.