Good design, clean, and very helpful staff

Slightly out of the way, and rooms not as luxurious as expected

La atención del personal y la localización

The staff are very supportive and friendly, while the location of the hotel is also excellent.

None.

The front desk staff were very friendly and helpful, which is the only positive thing about this hotel

I wonder how the hell did the hotel manage get its 5* and 8.8/10 rating. The hotel is located in an out of city centre nondescript residential area. From the moment I entered the hotel, I started to get bad feeling of what is to come. The hotel lobby was dim and basic with many guest suitcases stored in plain sight behind the front desk, and a few sand bag looking big bags were also lying right next the the front desk. Hardly the look of a 5* hotel lobby. The so called library is just a dimly lit area right next to a busy eating area wherethe kids were running and the adults werechatting. After checking in I was led to a dark lift area which took me to a long dark corridor with a huge dehumidifier humming. My “hill view” room looked straight at the front gate of a concrete school. It feels as if I’m staying at a cheap motel. I requested to change to a different room. I was shown two rooms, one looks onto an even uglier concrete building at the back, the other two doors away from the previous room, and I took the latter. The so called bathroom was made up of dark glass walls. There is no door so when there are guest in the room one can’t really use the bathroom. The floor and walls are tiled with slate, and dimly lit by LED strip badly glued onto the ceiling. The toilet room stank of dried urine, which after complaining was still there. The window is so old that I couldn’t close it and the technician had to come with tools to close it. My room felt damp, and sure enough when I got into my bed that evening, the sheets felt sticky because of the dampness, even though a dehumidifier had been working in the room. The furniture in the room in stead of being “Japandi” as some reviewers called it, it just looked cheap and dated. All in all I couldn’t find anything good to say about the hotel apart from the front desk, and I checked out the next day even though I booked for three nights.

the staff was really nice and helped us a lot ! (the breakfast was also really good）

Everyone is so friendly there!

Sanitize more to the kids area. G floor is kinda smelly over the time.

welcoming and warm hearted staff. excellent breakfast of varieties for both Chinese and international guests. comfortable beddings.

wish it had a swimming pool as it was very hot during our stay: 35 degrees 🔥

This hotel is definitely exceptional. We will stay here if we have chance to visit Hangzhou in future.