The hotel facilities and furnitures. Modern design. Good location.

The staff were lazy and gross. I was with my fiancé celebrating our anniversary in Cartagena and when we got back at night the security guard at the entrance asked couple of times if she was staying with me in the room as registered guest, assuming she was an escort of something like that. We felt very offended, so I complained with the receptionist and he didn't even apologize for the inconvenient. I'm a member of Estelar loyalty program and I used to love this place but I doubt they'll see us again, we've never been treated like this in any 5 star hotel we stayed. Check in took 1 hour. Wifi in the room wasn't working.

Definetely the best was the staff, they were always friendly, warm and welcoming. Another point to highlight was the breakfast, there was a good range of options and all of them very fresh.

Hotel Estelar in Bocagrande is renowned for its excellent reputation as one of the finest establishments in the area. The hotel boasts a modern and beautifully designed interior. However, it is important to note that occasional issues with the hotel infrastructure can arise, as exemplified by the ongoing renovation of the swimming pool, which has been underway for several months. It would be preferable for the hotel to inform customers about such renovations before they make their reservation, rather than just a few days prior to arrival. This is especially crucial for guests like us, a large family, who specifically chose the hotel for its convenient location and amenities for children. Furthermore, despite the hotel's offer of a day at Hotel Manzanillo Estelar as a solution, it does not adequately address the issue for guests in our situation. In order to take advantage of the all-inclusive benefits at Hotel Manzanillo, we were charged an additional fee. In essence, instead of being compensated for the inconveniences caused by Hotel Estelar's conditions, we were required to pay extra per person, which hardly seems like a fair deal. As a result of these problems, a portion of our family had no choice but to leave the hotel and search for alternative accommodation nearby that could provide suitable facilities for our children. Unfortunately, this meant sacrificing the idea of staying together as a complete family unit. In addition to these concerns, the beaches in front of the hotel have been closed for an extended period. While it is understandable that this situation is beyond the hotel's control, it should have been clearly communicated in their advertisements and promotional materials. Lastly, it is worth mentioning the issue with the hotel's air conditioning. Upon our arrival, the entire hotel, with the exception of our room, was uncomfortably warm.

Very beautiful location! hotel is designed to have an amazing view of Cartagena. The team was super helpful and kind. Rooms and room service were very clean and good.

I loved everything

nothing

food was awful, room service was terrible and a rip off. also when I booked on booking.com no mention the pool was closed

nothing

terrible food, terrible service and a big waste of money

the amenities and the rooms and pool

the price to high.

This property is so elegant, nice and beautiful. it’s so clean; and proper; service is amazing, I can’t get over how beautiful everything is here. I could lick the toilet willingly that’s how clean it is. The buffet breakfast is nice , so many amazing options, it’s literally a whole buffet

I wish the beach from was open but there’s construction going on so it’s understandable

The hotel is great for its value. The staff are friendly and accommodating. The pool view is fantastic. The room was exceptionally comfortable and the wifi worked great. Breakfast was okay, except for the coffee. A country with such great coffee should make more of an effort to prepare it better.

The restaurant by the pool was not that great in terms of the menu, and one of the male staff was not friendly (only one, everyone else was fantastic).

it's nice that the hotel is relatively close to the old town and the view of the ocean from the higher floors is amazing. staff really makes an effort (although no one looks even remotely happy working there).

the hotel is alright, staff, too, but the crowd it draws makes you feel like your stuck in some white trash 90s sitcom. book this place if you're ready to fight over breakfast items against an army of surgically enhanced (or rather, destroyed) bodies in (literally) their underwear and if you don't think it's weird if 90% of the people at the (extremely busy) pool are busy taking selfies or, respectively, "sexy" pictures of their much, much younger spouse. for germans - this is ballermann (on mallorca) set in a five star hotel. hotel has a skybar on its roof with music too loud to talk even if you scream. apart from that, windows can't be opened (fair enough on the 31st floor), but air in the room was unpleasantly stuffy and humid. if coming to cartagena again, I'd chose a hotel room with balcony, even if the interior is less luxurious. it's hard to hang out outside at night in cartagena without either being surrounded by crazy loud music or putting yourself in danger, so if you're in need for that warm caribbean air at night, you need a balcony.

the beds and the breakfast!!

the beds!

comfortable rooms and very nice pool area

Breakfast very crowded; beach was under construction. Lost my IPhone in a hotel cab and didn’t get it back

excelente, limpio, comfortable, cerca a todo

Room size, breakfast, pool, cordial staff, proximity to mall

Everything was good up until the very end when I found out I was charged for toiletries. I’ve stayed in low end, high end and mid hotels and have never been charged for basic toiletries. At least tell the guests at check-in or put a sign in the room that says so, especially when already charging +$100 USD for rooms. Very deceitful.

location,swimming pool,sky bar

the pressure of water was really poor.it needs to be improved

the room was expansive with large balcony.

the food was abismal.

Nice hotel, everything perfect!

nothing

I forgot to ask for the receipt upon reception. When we pay upon arrival, and cannot get the receipt before departure this is a bit confusing. I wrote to the hotel and am waiting for the receipt by email. am writing here as the email seems not to have gone through.