Really nice hotel, great sized rooms.

When i arrived, it said my booking was cancelled, so I had to call booking.com and from their end it wasn't. They had already taken the money, but the hotel hadn't received it, so i had to pay again. That wasn't the bother. The problem is, its coming up to two months and I still haven't received my refund! I've contacted booking.com about this 4 times! And the hotel said it would come in 12-15 days. 20 days later it hasnt! So i called again start of the week and the manager said "I hadn't realised it was a refund you were after, I do not have your details, so could you send them over" - how ridiculous! This should have been said before. Refund should be with me soon. Furious. So becareful, I'd suggest calling the hotel before you arrive to make sure this doesnt happen again. Also poo marks in the toilet upon arrival. Disgusting.

I asked for porridge and toast but porridge not available so asked for boiled egg and toast but got one slice of toast and poached egg,probably i should have asked for more toast!!

Location was too notch. Room was clean and comfortable. Staff were polite

quirky layout and age

a little run down

The bathroom was nicely very spacious and the bed and pillows very comfortable. There were many lovely extras like heated towel racks, bottle of water and chocolates and cookies in the room as well as tea and coffee. The staff were most pleasant.

It was noisy outside in the plaza even at 4:00 am! Also the hotel had live music in the bar (actually they were quite good) but even though we were on the top floor, could hear it very loudly until quite late. There was no lift and the stairs were quite narrow for carrying cases.

very central

No parking

great bed.

the stairs are dangerous.

Great location

Overpriced.

good location, rooms well appointed

shower drain blocked flooded bathroom room at the rear of property better than at front

Central location Value for money Very good sized room and bathroom Convenient for the Waterside Theatre

Bar and downstair rooms look “tired” and could do with refurbishing

room 103 was ok - but the noice from ventilation was quite quite load

room 103 was ok - but the noice from ventilation was quite quite load

Rooms lovely, good shower. Staff were very friendly

we were directly above a disco on the Friday night. Noisy at that time.

good value, friendly and helpful staff, clean and ple pleased with room.

The bar, but they are doing a refurb in November. No rack in shower to put your gels

The rooms were lovely and clean

The bar area and staircase upto the rooms were very dated and scruffy

Hotel rooms, lovely and modern large unsuite shower. Hotel room had iron and iron board and hairdryer. Tea making facilities and TV. Everything needed.

No variety of breakfast menu. Only one choice of a full English. Found it overpriced.

Room was clean, good air conditioning. Good supply of tea n coffee.

The bar area was smelly and dirty. Had run out of most food on menu. Staff not particularly friendly.

the room was clean and very comfortable the staff very friendly

the smell in the corridors and the noise