Pool area Welcoming host

Rooms are stuffy Not as clean as we had hoped No towels

not to seem rude or anything, but there was nothing to like about the place, it looked nothing like in the pictures.

the air conditioner wasn’t working, there was no microwave in our room, the bathtub had stains, toilet had a foul smell, tv wasn’t working.

The company of your reception they were so kind n understandable

Everything was perfect.i like everything that was there

location, price, size of room

no green (trees, plants), a bit of work required, upgrade not consistent

The location was near all facilities.

According to the rules no load music or noise after 19H00 but there was partying and load music we couldn't sleep. It was uncomfortable. We had a early flight to catch but wasn't well rested.

Nothing

Everything

I did not breakfast there as I would wake early and go explore Durban, free wifi, nice comfortable beds, pool, situated in a nice area where we could even see Mamkhize huge mansion.

Parking space is not sufficient, workers quarters close by the rooms not a pleasant scenery where their staying, coffee and tea not in sachet rather poured in containers. Their was too deep not safe for both adults and kids.

I specifically asked for parking. was told I had. Also when checking in it was very noisy & populated. I asked if it would be quieter but by 2 pm it was noisy mayhem. we had to leave.

Outside was perfect

Room6 not sure if it's should worth R742..room small ....bathroom bad toilet so small for that price shower has curtain door😅 ...didn't expect that at La Lucia..didn't even see dat room on their fotoz in Bookings...but staff was so friendly and welcoming...only d outside part was perfect...room 6 so small 4 matured couples

Everything

none

Location good if prepared to make use of nearby mall for take away food. The hotel had a peculiar unfinished air. Reception seemed to be a kiosk like at a petrol station. Breakfast was available only with 24 hours notice so obviously impossible for an overnight stop. Facilities were adequate but attention to detail lacking eg towel rail loose, no handrail for external steps to balcony, door lock needed attention

Quality of fittings No nearby restaurants Need for 24 hour notice to obtain breakfast

The one lady went out her way to try and assist. Nathombile I think her name was.

Everything from the Outside to the Inside. The Room stank of cigarettes. There were cigarette butts out by the door. Cockroach in the room. Linen was dirty. Curtains hanging off hooks and full of mildew. Coffee cups from all different sets. Toilet bin lids missing. Bathroom leaking through to the kitchen.Garden furniture old, rusty, broken, dirty. Windows broken. Air Con remotes faulty, no batteries. Said it was a self catering, Which is False Advertising as it is NOT. I was woken up at 2am with a guest playing musical banging on the tin gate as he could not get in. Eventually I went outside to assist. This should not be rated a 3 and a half star. It does not deserve a star. It is a run down place that should look as going as a Backpackers. Not to mention, I get put into a room close to the pool, in direct eye view of people walking past, cars driving past that can look straight in. This place has so much potential, but is so run down. . Some staff were more interested to be on their cell phones chatting than assisting the guests.

Nothing at all.

The entire residence is filthy. We checked in and out an hour later. Rooms are infested with cockroaches and in poor condition.. The pool could not be used.. I would not recommend this place to anyone. Pictures and reality are completely different unfortunately.

Nothing

The pool was dirty