The noise outside the hotel. It is not possible to stay in an hotel that has not taken care of how to limit the night noise coming from pubs and restaurants in the area. We had problems to sleep until 2 a.m. We have been in many other hotels in central areas of a city, but they usually take care of how to limit external noise (through a better windows' soundproofing).

Big clean rooms with balcony. Helpful staff. Parking available.

NOTHING - (Except The front desk staff very nice and polite )

I cannot stress this enough: DIRTY VERY VERY DIRTY!! From the sheets on the bed (which had blood stains) To the yellow stained toilet seat, the dusch area … Well everything! Avoid at all cost!

They late arrival times and a welcoming staff. Wonderful location and excellent breakfast! Modern and very spacious room with huge closets and great layout for comfort.

Nothing.

convenient and clean

none

Good Location to shops and all the attractions. Good place to start or end a trip to Crete. You could pick up rental after your stay, or drop rental off before your stay. Near airport. A short taxi ride to hotel. Close to rental for cars. Great buffet breakfast with hot and cold food. Beds very comfortable. Room very clean.

If you were driving own car or rental, no parking.

Fantastic breakfast buffet. Large room with balcony.

Doorless bathroom.

Location is convenient to the old town and the airport. Clean hotel. Hotel uses the central parking so you’ll get a discount on parking.

Extremely uncomfortable beds! I would not stay here for more than 1 night and only if absolutely desperate. Strange door arrangement to the bathroom. Views from balcony of ugly buildings.

VERY GOOD LOCATION VERY GOOD BREAKFAST VERY GOOD ROOM AND FRENDLY

location location location

I’d have loved if the cleanliness was a bit better:)

Room and all the facilities are amazing, breakfast is great, bed is comfy

noise from the street (it's probably inevitable when you stay in the Heraklion center) and the air in my room was quite dry.

Rooms style and comfort.

Breakfast could be better.

Location

Dismal hotel very dark no atmosphere restaurant and bar like canteen

this is my second stay in this hotel. everything is good from location to staff to cleanliness to breakfast . we even got upgraded for free.

nothing

++ Location ++ close to center ++ we had a quiet delux room

In winter, the room was cold, despite heating on 30°C

staffs are friendly

the bars nearby are very noisy for playing music even after midnight and we could not sleep well

Excellent location and breakfast, moden decoration and spacious room. Staff is excellent, special thanks to Anna.

Noisy lounge bar next door on ground floor. Mattress on double bed is too short.

I like Ibis hotels, and this one met my expectations too. It is located in a central area, with lots of restaurants nearby. The room was huge, and I liked that there was a high double bed for us, and a low single bed for our 3 y.o. daughter (she really liked it and finally slept in a separate bed and not with one of us lol). The breakfast was fresh and had a wide assortment of food.

I could not adjust Ac