Great garden with pool, rooms with balcony, amazing food and friendly atmosphere.

In front of hotel never had empty parking spaces.

The hotel is situated it the calm part of Puerto de la Cruz, with a large garden and right next to a very nice park. The hotel staff is great, very kind and happy to help you when needed. Breakfasts were good, even if focused on the German tourists. But there was some local food as well. Bathroom and hotel rooms were spacious and clean. The hotel is on a hill so it takes a while to walk uphill from the city. But there is a shuttle bus service available for those who can't or don't have time to climb up.

WiFi was terrible unfortunately. The signal was strong enough here and there but not in every part of the hotel room and during the majority of the day it didn't work at all. We had to use our own mobile data. Definitely quite an issue if you need to work remotely. The distance and the need to climb uphill is a bit sad but that is something which is obvious from the location of the hotel so you have a chance to know that in advance and prepare for that. But as mentioned in the positives, there is a shuttle bus service compensating this "handicap".

it is rather quite, good views to the inner garden with swimming pool and mountains, volcano

separated beds (only option), food (good that we had to eat only breakfast), location (on a hill, not pleasant to walk down to the city center and back)

Everything.Claudio at the pool really nice guy kept everything shipshape.

Nothing

This was our second visit to Taoro Garden hotel after staying for the same duration this time last year. We like the location of the hotel being up in the hills away from the town along with ample parking available either directly outside the hotel or in the larger car park nearby. The tropical gardens are nicely maintained and there are beautiful views of the mountains and Teide from most angles of the property. The breakfast buffet is very good and has lots of choices albeit these do not change very much so it does get a bit repetitive. Lastly, all the staff, in particular restaurant and reception staff are extremely friendly and helpful.

The original room offered to us was on the LG floor with a room that opens out directly onto the garden. These rooms felt very dated compared to the room we had the previous year. The layout of the room wasn’t great and has a single bedroom at the back which wasn’t what we expected, no full length mirror in room, and generally quite run down inside with flaky paint and exposed pipes in the bathroom. Despite being right in the garden our balcony overlooked the life buoy and was right on the footpath so you have people walking past your window all day. We asked reception if we could change rooms and luckily after just one night we were moved up to the 1st floor where the room was much better. The cleanliness of the stairwells could be improved, there were lots of cobwebs visible and windows weren’t clean, the carpets look dirty and need updating. There is building work going on next door to the hotel and so all day by the pool you can hear construction works and drilling and there is a huge crane swinging overhead blighting the view. The total price of our stay in 2022 has increased by 19% year-on-year (£135/€153) for the same number of nights during the same period stayed in 2021, even though I booked back in February 2022. That equates to currency movement of 4% (+£32) and a price hike of 19% (+£99) which I’m not sure is justified given the hotel is looking quite tired and in need of renovations. This hotel is still probably the best large hotel on offer in Puerto de la Cruz, but that’s mostly due to lack of other options.

Quiet location.and direct access to park next door.

Staff was superfriendly.

Everything went well. Great place, great people.

The service received at the hotel was brilliant all the staff were incredibly helpful and accommodating, especially the the dinning staff. We had a great time and would return. The views were beautiful and the area was pleasant and quite. Thank you to all your staff for providing us with a brilliant holiday experience.

N/A

This hotel again was fantastic. It never ever disappoints. Its in a fantastic location, love the gardens and the local park. The staff here go above and beyond to make your stay here exceptional. Again special mentions to Ramon, Nuria and a very special mentions to Jessica and Manu. We did have a small problem but it was sorted very quickly and efficiently. The spa treatments in this hotel also worth a mention absolutely fantastic and very reasonably priced. I would not hesitate to recommend this hotel to anyone.

My only negative was there was children here as we booked thinking adults only BUT its in the wording children not recommended. However, although a negative for us the children were not a problem had we have been in August maybe it would have been I don't know.

a very good location, very clean , with great facilities and food

I have on complaints for me it was 10 out of 10

Breakfast only very good selection

Bathroom very dated and room very dark lighting insufficient

Good quality was good. There was also sufficient staff, which makes the experience better compared to other hotels.

There are only 10 parking spaces for guests. Why even say there is parking…

great staff, amazing breakfast and great value for money

nothing

Staff has been wonderful throughout the whole stay. Food was great and rooms were tidy. Downtown area is within walking distance and has plenty of great bars and restaurants.

The gym could definitely use an upgrade.

We love the food, location was also great, but what really makes this place great, it is it's staff !

A coffee maker in the rooms will be an amazing add, also some complimentary water for the arrival day.

Lower and softer pillow options with different fillings ;)