Läget var jättebra, nära till tunnelbana. Stort utrymme, generöst kök, fina badrum och helt okej sängar. Jag älskade att det var så generösa utrymmen och att det fanns två badrum. Köket var också mycket bra med köksmaskiner av god kvalitet.

Golven var knappast dammsugna. Men alla övriga ytor var rena och det var inte ingrott smutsigt, det vill säga, kanske vi bara hade otur att städteamet just före vår vistelse inte gjorde sitt jobb. Det saknades lite porslin. En kökslucka satt inte fast ordentligt.

Zentral, Maisonette geräumig modern

Der Hauseingang sah sehr heruntergekommen aus und erfolgt über das Hinterhaus. Durch Lage am Krankenhaus führte es zu häufigem Sirenengeheule . Dreckige Gläser / Besteck, keine Geschirr-Tücher und Spülmaschinentabs vorhanden. Das Schlaf Sofa für zwei Personen kein Schlaf Sofa sondern viel zu klein. Das wäre ein Kinder Sofa. Es war definitiv für erwachsene Menschen definitiv zu kurz … .

Location was great and the apartment was great size plenty of room for the 5 of us and apartment had everything, we asked for extra towels and it wasn’t a bother was delivered to the apartment that day great service and communication with host. Would definitely return.

Everything was great

Good location & clean

The sofa bed was not as pictured and absolutely unsuitable for 2 grown adults resulting in 1 of our guests sleeping on the floor, also the taps did not work in the upstairs bathroom, a lot of money paid for security deposit when a few things were on the verge of breaking/already broken which made us very nervous, no tea towel/oven gloves/kitchen roll/washing sponges in kitchen which was not ideal at all. Extremely noisy as on main road! Not quiet or residential as advertised at all! Had to have windows open as was so hot but could not sleep due to noise of traffic and sirens! Alley behind apartment very dirty and smelt strongly of urine.

Good access to walk to central london

Expensive, could be better sofa and seating, worst problem was taps in en suit sink which are seized and hardly turn on and off and therefore damaged. Made it very difficult to use the sink! When windows open very noisy, alley way behind shops smelt of urine.

NOTHING

HOST COMMUNICATION: In advance of arriving, we asked to leave our luggage slightly later than check-out time as our flight out was late. We were told they would let us know closer to the time. We asked again the day before arrival and received no reply. ACCESS: Keys are electronic, requiring you to download an app and receive an email to receive the keys and to be online to use them. The hosts tell you that if you require physical keys you can ask. Because 2 of our 4 guests were not going to have any internet connection or receive emails we requested physical keys. Our request was ignored. The response was "We have emailed you your keys". Less than helpful. you receive 2 different keys, but there are 3 doors (one gate, one door to the building and one key to the apartment). There are zero instructions on which keys to use for which doors. I ended up having to phone customer service to gain access. POSITION: Don't be fooled by the name "Soho House". This apartment is nowhere near Soho. It is on Edgeware road; in an awful area. ACCESSIBILITY: The apartment has 3 very long, steep, narrow stairways to navigate (2 to access the apartment and 1 within). This is not mentioned anywhere in the property description. CLEANLINESS: Access via a dirty alleyway with rubbish piled high outside the gate. Walls of the apartment dirty one of two fans not working RESPONSIVENESS TO COMPLAINTS We stayed in the apartment for 10 minutes - after which we searched hotels in the area and booked in elsewhere. We let the property know immediately and their response was that they were sorry to hear that; what was the problem? and pls note it was non-refundable. We replied with the list of the issues and they responded to just one (the rubbish was the neighbour's and the council's responsibility to remove). They reiterated that it was non-refundable.

Good location to access London sites

On arrival we had: 1. Issues accessing the property with the digital keys. The instructions weren’t clear enough and this method is not great if you don’t have roaming in your phone. It’s also unsafe in the side street at night for females if accessing the property is difficult. 2. Not enough towels on arrival for the number of guests 3. No kitchen towels 4. Not enough bed sheets for the number of guests. The table in the living room needs fixing as it’s leaning quite badly. Despite the above the lady who I spoke with was very good and attended to the issues raised.

well appointed flat

location