Value for money at low season

Far from town

Staff are very kind & friendly. Room is very clean, confatable and well equipped. The big bath also clean & lovely

Nothing, we loved all. Only one thing if I need to mention was the car Navi didn't show the location from address, name.

nice place, great view, public bath so good

staff it’s great Breakfast heathy

nothings

facility

Great service, clean and has everything you need. enough space for 3 people, has coffee and water. even a table and chair where my son can do homework. It has a clean and relaxing onsen. the TV room already have cables available (like HDMI) for you to connect whatever you want like an Apple TV… The breakfast was great. I highly recommend.

the staff was very polite and professional.the breakfast was outstanding,and the room was very comfortable!The onsen wa s fantastic-they even provided a robe!

cant think of anything

the room is big, but I’ve also never been to another property at Niseko, the only comparison I have is with Sapporo, Furano and Asahikawa hotels. front desk service is excellent

only complaint I have is that this hotel doesn’t have elevators. The staff does help you out with carrying your luggages upstairs though. all in all not really a big deal

Staff was kind and helpful whenever we had a problem. We had to travel out in a big group which the staff prepared another vehicle to accommodate us each time which we are extremely grateful. Breakfast, lodge and public bath was amazing too.

The Lodge is a bit out from the main area but they provide shuttle to bring you back and forth from the hotel. Another then that, nothing comes to mine. Everything was amazing.

the proterty is nice, confortable and well decorated. the onsen is also very nice.

the shuttle service is very bad organized and mostly all days we had to wait for more than one hour to get a transportation after the day skiing. even if we were a big group, they did not make the effort to come and pick us up. when staying at a property that is far from the slopes, the shuttle service is game changing. i would not repeat my stay

The property Villa 10 was superb with spacious double rooms and nicely decorated and equiped. The onsens both indoor and outdoor are great welcome features.

The service provided by Miru Niseko was top of the notch - from even before we arrived the hotel. Kia-san who we have been communicating with via email is kind and patient. She responded to all our emails and request promptly :) Breakfast was decent, we also had dinner there which was also enjoyable. To end we would like to give a huge shout out to Nishi-san, who is a super kind guy that pick-up & drop-off us in between train station and hotel. Nishi-san's has made us felt so very welcome, we would totally stay at Miru again just because of the service provided by Nishi-san! :)

This hotel would be suitable for visitors who have cars. It would be a lot easier to drive everywhere on your own rather than waiting for the shuttle bus, as the schedule is not very reliable.

In short: This is one of the best hotels we have even been in. We booked a house (Lodge 9) with 3 bedrooms and a Tatami room. The lodge is excellent. It is spacious with living room, dining room and kitchen on the second floor. The Tatami room is also on the second floor. It is not a "room" though. It is more like a Tatami section where you can close the curtain. (The hotel asked before checking in if we want matress in the room of leave it as a living room.) Other bedrooms are on the ground floor. The ground floor also have washing and drying machines. They even provided washing detergent which is not common in my experience. The heaters on the ground floor also have hangers on it. You can hang your wet skiing gear on them. A very nice touch. In the kitchen, all kinds of cooking wares and utensils are available, along with a Nespresso machine. (Pods are also provided of course.) I find it very convenient especially when you have to rush out for the first ski lift with kids. We ended up having to cook ourselves every meal because all restaurants in Niseko were full. ** Note: The water heater must be turned on before you can use warm water. ** The hotel staff did not mentioned it when we checked-in but after asking they came to explain. There is a public bath with outdoor are in the main building (not true Onsen though). We had to walk for a few minutes from the house but it is not much of a hassle. They also have sleighs and a couple of snow toys for kids. And they had some space next to our lodge where the kids can play. The hotel is situated a bit outside of Niseko. You can travel to town and to ski lifts with free city buses. The hotel also provides free private shuttles that run across town. Both shuttle run until evening, but you have to check the time table. Otherwise, you will have to stand in the cold for 20-30 mins. The staff are very nice. They also arranged a shuttle from Sapporo for us.

The only complain was that they did not explain how to turn on the water heater. Otherwise, everything is perfect.

BF less choice and close too early 9.30 am but anything all good

Amazing breakfast and clean rooms. Service was great.

The layout and location was ideal, not right in the heart of Grand Hirafu, but accessible by shuttle bus. We had a lodge for 4 nights and it was very roomy for our group of 6. The hotel Onsen was lovely and the staff were so helpful. I will definitely recommend this property to anyone travelling to Niseko.

Nothing, everything was great.

Hotel room is spacious, nice and clean. Breakfast is not fancy, but quite up to standard. What makes our staying experience superb is the hotel staff, they are all very polite and helpful. Whenever you have a request, they really try their best and go extra miles to make it happen, really really appreciate it, will definitely come back!

Modern clean with excellent service

Location and soundproofing. I can hear the people above walking

Muji style hotel , very peaceful environment

it is quite comfy

the free shuttle bus finish quite early. The heater is too hot, I gotta switch off and using the air-condition instead.