Áurea Museum by Eurostars Hotel Company
A propos de ce hôtel
L’Áurea Museum by Eurostars Hotel Company vous accueille sur les rives du Tage. Cet établissement 5 étoiles occupe un immeuble historique du quartier emblématique de l’Alfama, à Lisbonne.
Équipements
Piscine
Climatisation
Internet/Wi-Fi
Blanchisserie
Jacuzzi/SPA
Téléviseur
Accessible aux personnes à mobilité réduite
Salle de fitness/sport
Adapté aux familles
Carte de Lisbon
Hôtel à Lisbon
Raisons de réserver
Annulation gratuiteRemboursement intégral si vous changez d’avis
Comprend les essentielsPiscine, Climatisation, Internet/Wi-Fi et plus
Réservez en toute confianceNous travaillons en partenariat avec les meilleurs sites de voyage pour que vous obteniez une bonne affaire sur la location parfaite.
€€€€
Avis
4.4/5.0
Excellent(2 335 Avis)
Avis vérifiés à 100 %9.0
L’emplacement géographique, la deco et l’ambiance. Car cet établissement est classe, tout en étant décontracté..
Eh bien nous sommes revenus à cet établissement à peu près à la même époque que l’année dernière.
Car Nous avions adoré le confort, le service, la propreté, l’ambiance. Néanmoins, nous avons trouvé une baisse de service au niveau des petits détails quotidien en chambre(réapprovisionnement de sachets de thé ou café, bouteille d’eau) rien à voir comparé à l’Eurostar Aliados de Porto bien plus
attentionnée jusqu’au détail du petit chocolat sur l’oreiller en rentrant le soir… par contre le personnel à l’accueil en arrivant ou chaque matin, très courtois et agréable. Puis nous avons été étonné de ne pas pouvoir prendre sur deux soirs de suite un cocktail ou un petit dîner au restaurant de l’hôtel, voir même pas à midi…
Merci
9.0
The staff, the decor, the facilities, the museum … superb.
9.0
Great location, friendly and helpful staff.
Nothing
10.0
Location was great
Was a bit more expensive than similar properties / holtels
10.0
Very modern hotel in a fantastic location!
10.0
excellent service , comfortable rooms and excellent location
7.0
The location was a nice change for us to see a different area in Lisbon & not be too far from the airport.
The hotel was nice. Good place for a short visit.
9.0
very central, clean and professional.
not much atmosphere
10.0
the atmosphere, location, quality, silence.
10.0
The staff was excellent and made our honeymoon stay very special. The spa was also excellent.
3.0
posizione ottimo
This is not a 5 stars hotel.
Don’t expect a 5 stars hotels services, I’ve been there on may 2023 for 4 night, here the reasons of my vote.
The management doesn’t care about the kind of service offered and they need more staff, it’s incomprehensible how little staff there is for the price you pay.
During our last day we leaving the room in the morning at 10:30am by come back to the hotel at 5:00 pm, the housekeeping completely forgot to make up and clean our room, they just entered in our room move something on our bed like pillow and left the room as we went out in the morning (it seemed that they entered the room and then immediately left but forgetting to re-enter to clean and make it up).
Of course, at 5:00pm we didn't inform anyone that our room hadn't been cleaned up because we wanted to see if they had done it in a short time and we left the hotel.
By coming back at 8:00pm surprise the room was still as it was left.
After seeing the situation we went to the reception to warn of the problem, there was only one kind girl but before being able to talk to she had to do 3 check-in and we waiting more than 30 minutes (dear management what is this lack of staff at 8:00 pm with the price paid?)
By remember the 5 stars and as standard luxury hotel let's go ahead with the story.
- Breakfast
1. there is no one that ask you what you would like to drink you need to make your coffee/tea so you need to pickup you cup and go to the machine by yourself, this create a line of people that need to learn how to use it and teach to the others clients how to make the drink.
2. They prepare some fried eggs (sunny side) and leave them like fruit/croissant no option to ask different style (attached the photo). Note for the management: you know if you leave the eggs like this they get cold.
- TV in room a lot of channels did not works.
- Low water pressure in room of sink and shower.
10.0
need and comfortable
9.0
the amenities were outstanding!
the room service food was the worst meal I had in Portugal
9.0
Really nice hotel. Lovely to have a spa on a city break. location was very good and convenient. Staff were exceptionally friendly
The steam room wasn’t great- it was a bit smelly. There was also some mould in the corner of our room. The shower temperature was also a little bit temperamental.
10.0
Room, location and staff were great. Tiago and his team were excellent
Steam room could of been warmer
8.0
the location was excellent. Walking distance to all of the popular sites and views of the river. the staff were all very helpful and friendly. the breakfast and bar was very good.
the room was a little musty and dark and the spa underwhelming
9.0
Excellent breakfast
We are your guests since many years. We were disappointed during our stay in Dec 2022 as the sauna was not working and we were not informed when we booked😂
1.0
dirty hotel
not clean, minimum services
9.0
Big clean rooms and the Museum!!
nothing
FAQ
Combien coûte ce hôtel par rapport aux autres à Lisbon ?
Le prix moyen d’une location à Lisbon est de 74 € par nuit. Cette location est 5 € moins chère que la moyenne.
Le stationnement est-il inclus dans ce hôtel ?
La place de parking n’est pas indiquée comme un équipement disponible dans l’hébergement Áurea Museum by Eurostars Hotel Company. Pour plus d’informations, nous vous encourageons à contacter l’établissement pour savoir où vous garer.
Y a-t-il une piscine dans ce hôtel ?
Oui, Áurea Museum by Eurostars Hotel Company comporte une piscine. Bonne baignade !
La location Áurea Museum by Eurostars Hotel Company accepte-t-elle les animaux ?
Malheureusement, ce hôtel n'est pas adapté aux animaux de compagnie. Essayez de refaire une recherche et filtrez pour "Animaux autorisés".
Quels équipements offre Áurea Museum by Eurostars Hotel Company ?
Nous avons trouvé 9 équipements pour cette location. Cela inclut piscine, climatisation, internet/wi-fi, blanchisserie et jacuzzi/spa.