Amazing service and facilities our room had a Huge bathtub. Room service was great too.

the best hotel I have ever been in from any and every perspectvie

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its in a pretty good overall location of the city. unfortunately the little street smells like pi**. the hotel is clean

they dont offer complimentary water when you call for more. so all you get is once per day 33cl tiny bottles and if you want more you have to pay 3€ for each extra. ridiculous for a 5*. i had to go to a supermarket and carry a 6x1.5 liters basket to my room or i would have gone broke in the hotel. also they ask for 3€ for a bag of tea (or coffee) in the room. for a tea which i still have to make myself!!! ridiculous! also they miss a sustainable initiative. even when i hang my towel it gets replaced every day.

Staff was wonderful, helping, and all done with a smile

Access is a bit out of the way, from the Main Street, but it’s in the heart of the city center. It actually adds to the charm, hidden away in a back alley

The staff were very helpful and polite. Good central location

Lack of bottled drinking water in the room on several of the nights

Beautiful hotel. Gorgeous room. We had a deluxe room with two Juliet balconies, stand alone deep bathtub, well appointed bathroom with water closet and spacious rain shower. Great location!!!!

We only stayed two nights. :-( LOL

Good boutique hotel in a central location in Madrid. Most sites, bars and restaurants were walkable.

Interior suite room with poor natural light not enhanced by dim interior lighting. This looks good generally but sometimes brighter lighting is needed .... and in this rooms case (214) not possible!

Hotel - amazing! It's hard to believe this is the oldest hotel in Madrid. The renovations that were completed make the space feel modern but still pay tribute to the history. Rooms - amazing! Very clean and spacious. The bed was super comfortable. Location - amazing! Walking distance to many interesting neighborhoods, excellent restaurants and bars Staff - amazing! Incredibly warm, welcoming and helpful. I would be remiss if I didn't specifically mention Alex at the bar. His cocktails are true works of art, and the conversations were even better. Thank you all for a truly wonderful stay. We have found a new home away from home when we travel to Madrid.

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