Loverly clean hotel a short walk from the Old town Square. Great staff that were always chatty and smiling. Rooms were clean and comfortable and quite compared to the apartment stayed in the night before and checked out 4 days early!

This is not the hotels fault but the whole street outside is being replaced so you walk straight onto a building site however plenty of things are being done to keep disruption to a minimum. The hotel even had wipes to clean your shoes if you got mud on them coming in off the street.

Beautifully decorated room. Spacious and comfortable double bedroom. Great for both short and long stays and worth the price.

Доволі затишна кімната. Гарна постіль. Вцілому гарно!

Немає мінімального набору до ванної кімнати, а саме елементарних засобів гігієни. Є загальне рідке мило, та імовірно загальний якійсь шампунь-гель. Враховуючи те, що наприклад в ручну поклажу багато не візьмеш, це було прикро. Довелося користуватися чим є. До того, сама тара була же все це знаходилось була не першої свіжості. Так як засоби були в багаторазовій тарі, ну таке собі задоволення. Вважаю, що можна мати індивідуальні набори, імовірно, навіть брендовані. Це завжди приємно. Не було також капців. Враховуючи те, що на підлозі ковролін, а у ванній кімнаті плитка і досить прохолодно. Мати одноразові капці було б добре.

Close to old town and the castle - approx. 15 min walk. Clean and nice.

Soap dispensers in the bathroom- need to squeeze the bottle and then it comes out a way too much soap. Quite a lot of noise from the street, specially from tram- but seems to be quieter after around 23.

Great hotel in the close proximity to Wawel castle and a short walking distance from the main square. The stuff was very polite, friendly and pleasant, speaking very good English. The stuff is also very thorough and efficient, when any issues arise. For example, we had a small issue with the deposit and the lady at the front desk checked CCTV three times! to make sure that the mistake was made at the start. We also had a some pigeon poop on our terrace one day, which was not only cleaned really well on request, but the terrace furniture was also changed.

A slight warning - if you chose an option of paying at the hotel, which I did, beware that the exchange rates are vary greatly from day to day, and you might end up paying significantly more than you would have had at the time of booking. I was also slightly disappointed at the beginning with that we didn't get the room on the top floor, as we were paying for the city view. But being a floor below worked out very well in the end, as it was raining a lot during our stay and we still could use our terrace for breakfast and dinner, even if it was raining.

City center

Near to the tram line, safe doesn't work

Friendly and helpful staff Convenient for main attractions of city

More selection of cereal at breakfast

Overall a nice hotel. We had the terrace room so it was very large, spacious and clean. Front desk staff is very nice and helpful. Across the street are 2 grocery type stores. One of them we bought sandwiches and pasta which was really good. Hotel is Very close to Wawel and River.

One of the restaurant staff was extremely rude. We went to the restaurant to heat up our food since we only eat certain things and for the most part it wasn’t a problem until we met this one young girl with glasses. She didn’t want to heat the food for a child and demanded we leave. She was absolutely awful. Another girl named Julia was very kind -she took our plate and heated it for us. The other downside is that although the hotel is in the old town it’s a bit of a walk to the actual main center of town- about 15mins. It wasn’t bad for us because we walk a lot but it’s worth noting if you have restrictions.

Location, breakfast, tideness, bed, quiet air-condition.

The hotel is located not on the main street, however, the noise from trams and the cars you will hear very well in your room, and it was hard for me to sleep because of that. I wish they had blinds for windows because it wasn't dark in the room too.

Staff in reception and dining room were very helpful and welcoming. The hotel was very close to the main square in Krakow so was very accessible.

No dislikes

Breakfast was very good. Room was spacious and clean. Entire property was very quiet and easy to access both day and night. Really nice and lovely hotel. Would absolutely stay here again. :)

the staff is nice and helpful, the room is very nice and comfortable, the breakfast is amazing

although the location is excellent, parking is very difficult, we couldn't even stop until we got out of the minibus

Price! location not Bad!

Some of the stuff is not professional ! Noise of the Tram

Good breakfast

Too noisy in the room, because of trains

nice location, perfectly clean room

might be good to have a shower kit

I choose this hotel based on the reviews, but the only thing I liked was the comfortable bed and the location.

This hotel doesn't worth the money: we had a very small room, on the city side, so we would wake up every time the tram passed by. We tried changing the room, but the receptionist wasn't very kind. In the morning, the cleaning ladies would wake us up due to the noise coming from their walki-talkies. Instead of having a relaxing holiday, it was like sleeping in a train station.

everything was ok

nothing

The decor and in room facilities were nice. Being 10 minutes from the main square was also good.

The bed was very hard and not very comfortable, I would. The tram noise did disturb us somewhat as we went to bed early after a busy week.

Beautiful hotel rooms - always very clean (you can smell how clean it is each day which is very nice). Great amount of space even in the standard doubles. Lovely bathroom with those giant showerheads too. Kettle and tea provided in the room, as well as an espresso machine. Nice TV in the room with netflix you can sign into. Rooms are nice and warm if you are coming in winter months - very cosy. Comfortable beds - slept very well here. Mini fridge in the room too. We didn't include breakfast with our stay but there are lots of lovely bakeries along this street which open between 7am and 9am and serve lots of tasty pastries, bread, sandwiches and coffee and hot drinks for very good prices (and on the way to the centre). Walk to the centre is about 5/10 mins and the Wawel castle is just around the corner. Great location if you are booking trips - most of them do pick up and drop off to a stop just across the road from here. Staff are friendly and always at reception so you can come and go at whatever time suits you.

It is really close to the center just 8 minutes by walking. Has a big supermarket in the corner and the river three minutes walk. The staff were all amazing and explained what was closed and open during Xmas time. Breakfast was great and had a lot of option. Rooms were spot clean and new. I would stay there again.

nothing to say

central location

the breakfast became progressively poor

clean throughout

nothing

excellent hotel, very clean and staff was very friendly and helpful! I highly recommend it!

Everything was good excellent!