Good location with decent breakfast so good value for money

Little dated needs a little tlc

The bed was comfortable.

Parking, Check-in process and cost of still water. Breakfast options are very limited. There is no electricity plug pint next to the table hence cant use laptop,

The room was nice and cozy. Quiet neighbors. The front desk was very helpful and nice. Even the waiters in the restaurant were attentive. The baggage guy was also helpful. Room service was great as well.

This is not the hotels fault but the car wash across the street is noisy. They wash cars in any weather. We were on the third floor so we could kinda hear the hustle and bustle on the street, it didn’t matter to us but maybe to some folks. The free breakfast included eggs, coffee or orange juice, fruit and toast. It needed substance like waffles/pancakes or bacon

Room is perfect. Rooftop pool is ok. Location is also perfect

Service in hotel need step up, room service, breakfast(really poor), and cleaning a bit better hotel.

Beautiful room/condo, bed was the best (top quality) we have had in Mexico. Staff was very polite and helpfull. Swimming pool was fine and ok. Walking distance to restaurants, activities etc. Safe area even at night. Breakfast was good but not much choice.

Nothing, we enjoyed our stay and had a pleasant time at Serenity. We recommend it to families, couples etc. Only point to mention is that it took 6 days after checkout before we received our deposit back but this is most likely caused by the bank/credit card company.

Everything!!!! I definitely will come back again. The service, the rooms, I loved it.

I loved everything!!

Hotel was great, staff were amazing and so welcoming. Breakfast was good but would of been nice to have more choice, e.g rather than American egg breakfast every day, have option of an amount £ allowed per day.

Nothing. However would be good to have more sun parasols by the pool as it’s very very hot up there!

we loved the quietness, it felt more like home than a hotel..

Cleanliness, and the location .

beautiful apartment with everything you will need, great location and staff are very helpful

the breakfast was terrible, you only get eggs included in the price so not really a breakfast when it’s only eggs, also they take forever to serve the food and staff was low on a few days but other than that the hotel is lovely and would recommend just don’t pay extra for breakfast there’s lots of places around you can eat

Beautiful hotel, each room was like a suite with its own kitchen and huuuuge super comfy bed. Great location just off 5th but very quiet at night. Rooftop pool lovely with comfy loungers and cabanas, staff in reception and at breakfast couldn’t do enough for you and even taught us some Spanish!

Breakfast options were limited so if you didn’t like eggs you’re stuck with a small plate of fruit which was the same every day, and toast. Also a real shame that there was no shade at all by the pool- this meant we went elsewhere most days, it wouldn’t take much to add some parasols. Also music at the pool was the same few bad songs, very loud on repeat and there was no bar service anywhere so we had to get drinks across the road at El Pirata (which is really good btw)

CONVENIENT TO WALK ANYWHERE, staff was great and the building was nice

I worked remotely and had some WiFi issues after two weeks but staff got an Ethernet cable which resolved the issue.

The Hotel is the perfect place to be , it is close to the 5tg evenue the beach,supermarket and the stuff is super nice and helpful

The kitchen didn't had everything you need to cook

Very clean and cosy place, ultra comfortable beds, there are kitchen facilities and all needed to make a food. The location is close to the beach and to the 5th Avenue with plenty of shops and restaurants. Very nice and helpful personnel. The breakfast is included - coffe/tea, orange juice or fruits, eggs, bread etc.

Lovely room which was more like an apartment, with a living area and separate bedroom with Extra large bed. The rooftop pool was lovely and is great for chilling out and a swim.

Nothing to complain about!

clean and reception staff very helpful

breakfast is in different location although linked into the hotel. for this type of hotel I would have expected a better breakfast. staff did not understand how to serve the guests.

Nothing boutique about this place. Super outdated. AC broke down in the middle of the night and started spilling water everywhere. Staff were ok but not the friendliest. Wouldn’t stay again

Great apartment in the heart of Playa del Carmen. Clean, good service and all the amenities you could need. Pool on the rooftop was also great.

Nothing

The rooftop-pool is awesome! especially for lap-swimmers like me. I came back for it! The beds are really comfortable. The kitchen has pots so that you can make a soup or noodles and a salad. Horacio in at the restaurant is a special waiter - you will enjoy his friendly service. The location is close to great restaurants and shops and beach in walking distance. Everything is clean. The windows shut out the noise from the street.

I'd like to see faces of the people I do business with, which is not possible because they are wearing face masks all the time. This really makes me uncomfortable and not fully save.

We got a room with a kitchen and a balcony and it was so nice and much bigger than expected! The bed was huge and super comfortable. The staff were so, so friendly and helpful!

The only negative I would say is that there is very little soundproofing. We stayed for 12 nights and had various neighbors (some who liked to rave in their room) which you could hear very clearly. It wouldn’t stop me from staying again though.

the rooms were very tastefully done up, spacious and comfortable. We also really loved the rooftop pool. The staff are also very friendly and helpful.

The breakfast was average at best.

The room had a lot of space and nice design.

The Internet did not work at all, they told us it was a provider problem but it wasn’t available for all 3 nights we stayed there. When we told them that it is important for us (due to work) only then we got access to an other hidden connection. No one informed us beforehand and we had to urge them to get the hidden connection by ourselves. There were a lot of hair in the shower drain when we arrived. With the very high price we pay for each night we expect clean rooms and an available internet connection. There wasn’t service at the bar at the rooftop. In the description it says that you can enjoy drinks at the rooftop next to the pool. But there was only empty furniture where we would have expected the bar. I am vegan and asked for vegan options for the breakfast on the day we arrived. They told us there are vegan options. The next day when we went to get breakfast I could choose between an orange juice OR fruits and a tea OR Coffee. That was the breakfast I got. We asked if that’s all and the waiters said yes that’s all. So we went to another restaurant for breakfast. Also in the welcome folder it says there is a laundry service available at the reception. We went to the reception and they told us there is no laundry service. So we had to find one on the street. We arrived with heavy luggage and no one offered us to help. I don’t mind carrying my own things but in a hotel with this price range I expect the concierge to offer his help and not watch us carrying.

Breakfast was ok eventually more choice would be suggestable Car parking was free but not much space

Great hotel, albeit a tad overpriced, and not without a few things to improve. The pros greatly outweigh the cons, you just need to be aware of a few things. Great staff - especially Nefdy and Alondra at the front desk, who were very helpful and easy to communicate with. Great room - large size, fully equipped kitchen, brand new and quiet ACs, TVs, dark curtains for better sleep in the morning, very comfortable beds. We are very picky about these things, and we were mostly happy with the room. Very quiet - right now this area doesn't have a lot of construction or any booming bars/clubs around it. Great rooftop and pool - very clean. Very good location, close to the beach and busy area on Calle 38, but far enough not to have a lot of traffic around it.

Some things to be aware of: Breakfast - it's included, but it's very limited. You get a choice of eggs to your taste, choice of tiny fruit plate or orange juice and coffee/tea. Everything else on short menu you get charged for. So after a few days we started going out for breakfast , because these choices get boring very quickly. Also, have to mention it separately - coffee is pretty bad. Room - soundproofing is good, but not perfect, and the choice of furniture is not great. The main problem for us was the chairs with wooden legs - they make horrible loud noises when they are moved on the tiled floor, so you hear them extremely well when neighbors move them around. Shower - we were on the 3rd floor, but had to wait for 20+ minutes before the water gets somewhat hot, so usually you take shower with lukewarm water. Great to wake up in the morning, but kinda chilly. Covid tests on-site (if it's still required) - hotel gave us an option to have tests taken right in our room the day before our flight back to US. The guy came to our room, took the test and assured us that the results will be emailed in a few minutes. We ended up waiting until midnight for results, talking to front desk multiple times and only the next morning after front desk called this guy he sent us the results - pretty sure he completed them on the fly only after he was called. Not sure what went wrong, but this caused us a lot of frustration on the last day of vacation, so I would suggest not to use it and instead take the test in many test centers available nearby.

Good price Kind staffs Clean rooms Location

Beakfast was bland but staff was excellent. Not a lot of choices

Front desk was great and fery helpful.