Ładny hotel ,dużo zieleni ,bardzo miła obsługa,bardzo dobre jedzenie

Czystość na średnim poziomie,wymiana ręczików plażowych za 2€ każdy.

The staff are friendly and hard working.

I think there should be a dress code in the restaurant at all times. At least no bare minimum bikinis or topless male guest.

Fantastic staff and facilities

Nothing

The resort was great! Close to everything needed, breakfast had great variety and very yummy! Very clean around the resort and in the rooms and all the staff were very friendly

One of the bars you had to use a room card thing to purchase at the bar with the card attached to the room which made it harder as a group of friends to split the bill, instead of individually paying

very clean

steps

Staff was friendly and generally it's a good deal. You basically don't need to go elsewhere - food and drinks are there, the pools are clean, sufficient number of beach beds and umbrellas (parasols).

Cleanliness of the rooms. Cleanliness rating roughly 7/10. Also, In the morning, unless you're super early you might be left without a beach bed at a good location, especially child pools, where there are less beds. The guests leave their towels on the beach beds to reserve them while they're having breakfast. Ideally, That should not be welcomed.

Fantastic resort .Everything was fantastic.

Breakfast was good. Actually all food was good. Staff were friendly. Pool was nice. Entertainment could have been better.

Having a disabled father in a wheelchair the access around the site was arduous as ramps were steep. My elderly mother would have been unable to push the wheelchair. A little far out from Las Americas centre, 5 mins in a taxi.

location

food was terrible

Nice, well-maintained resort with different pools, a buffet serving three times a day, various amenities... The rooms are actually apartments on two levels, very spacious and comfortable. Very clean. Staff was for the most part very friendly and helpful.

Too noisy at night. Hard to fall asleep before 1am almost every night. The walls between apartments are so thin you can hear everything. Also, some people make a lot of noise at night and are completely disrespectful of others, I feel the staff should do more to prevent that. The location is not the greatest if you plan on taking the bus, as it's a little bit remote. It's a 30-min walk to the nearest bus station. Probably best to book a car or use taxi.

The staff was really friendly and helped with all kinds of stuff that are important for a family with kids (including, but not limited to, getting taxis, free fruits for kids at the pool...). The room was as expected. The breakfast was available until 10.30. The pool area was big enough to accomodate a lot of swimmers. Bonus points for the staff from fixing the lock on the terrace door super quickly!

1. There were very few fresh vegetables available at the breakfast (even just leafy salad would've added a lot of customability to the buffet) 2. The pools were not available for late night swimming (the staff told they closed at 19 for disinfection) 3. The gaming area was sadly closed during the new years eve. (Also I really think the games should have been free to play for kids). 4. Coffee machines had really long lines dyring the breakfast. Maybe add a few more... 5. Too few laundry machines for the size of the resort

the staff were lovely and very friendly

Relax, Calm and Perfect for families. Everyday Disco nights. breakfast good.. dinner good. overall excellent family trip.

none

Pools were decent enough but very busy even in December Hotel bar does Pints of Dorada for 3.20 euros which is ok

The walls in the hotel are paper thin - you can literally hear every single noise made in the neighbouring apartments - we were woken up on 3 separate occasions by loud and selfish neighbours. This isn't an exaggeration - believe me you can hear everything that goes on next door. The food included in the stay was absolutely terrible - especially at breakfast - weirdest "bacon" I've ever seen in my life - we had a half board stay and for dinner most nights I resorted to having chicken nuggets and chips because the other options were so poor. Breakfast is especially poor - if you are heart set on this hotel (which I absolutely would not recommend) then please just do bed only and get food elsewhere. There was (relatively) heavy rain one day and our apartment completely flooded, our clothes were ruined and my phone was smashed in the process and we never even received a courtesy call from the hotel to see how we were doing (or an offer of compensation). I have videos that demonstrate how flooded the apartment was (check google). When I went down to speak to reception, they said that they had multiple rooms with the same problem and that they didnt have the staff to deal with it and they would attend to us when they could. My girlfriend and I had to rush about the room, removing everything from the floors to the upstairs to try and limit the damage. We also had to put down every single towel we had to soak up the water and to prevent further flooding/damage. We had to wait around 3-4 hours before they sent someone to clean the mess up and once they did come they said leave the doors open to air out the apartment, so we had to stay even longer because we couldn't leave our luggage unattended with the doors open.

First time we’ve stayed at the Gran Oasis and loved it. Friendly staff, great accommodation. Our room was large, good air con and lovely rainfall shower. 2 pools for younger children and 1 large main pool which was a nice temperature. You can get a taxi within minutes at reception which costs around €5/6 to a really nice shopping/restaurant location, which is also a few minutes walk from a really nice Sandy beach.

The spacious rooms & layout of the resort

The food timings & not many vegetarian options, no latenight room service or food available.

Staff happy and accommodating. Room huge. Food plentiful and varied. Good drink selection for all inclusive. WiFi. Entertainment OK.

Poolside umbrellas worn out and tired. Sunbeds around pool tightly packed.

so cleaning and well maintained, loads of sunbeds around all pools.

So many steps to get around the hotel. We also didn’t realise we had a roof terrace until the last day, it wasn’t mentioned at check in.