Todo el perdonal super alegre. Han cambiado gerencia y va a mejorar muchisimo

No esta en un pueblo, ni en una cuidad ni en el campo. Está dentro de un pequeño centro turistico super comercial. No es un 4 estrellas pero va a mejorar

El desayuno bien

It was a very nice stay.

We would've liked a bit more variety for breakfast, such as yogurts, muesli, granola, fruit, etc.

Zimmer war sauber, Frühstück war gut , Anlage sehr gepflegt, tolle Aussicht

Check-in könnte etwas früher sein

Das Zimmer war sehr schön geräumig, mit Balkon. Das Frühstück liess keine Wünsche offen. Es war reichhaltig und abwechslungsreich, top Qualität, das Weihnachtsmenü war hervorragend, das Personal sehr zuvorkommend. Gute Parkplatzmöglichkeiten.

gibt es nichts zu bemängeln.

Frühstück, sowie Abendessen im Hotel Restaurant super toll ‚ Leider sehr teure Preise Was das Abendessen betrifft. Ansonsten super Personal alle sehr höflich, man fühlt sich wie zu Hause.

Zimmer sind sehr hellhörig - was aber normal ist meiner Meinung nach

Mooie grote kamers, goed ontbijt, hond vriendelijk, mooie gebouwen

Aan een drukke weg, rare nieuwbouw op het terrein met mooie oude gebouwen, het fondue restaurant had weinig keuze en kaasfondue was geen topper, wel aardig personeel trouwens.

The Fonduestube is a great place.

The hotel is rather on the average side. Main building appears a bit worn down. The staff and service in the main building is unconventional. Breakfast buffet is without any germ protection.

Sehr gute Lage für den Besuch des Weihnachtsmarktes. Freundliches und hilfsbereites Personal. Gut ausgestattetes Frühstücksbüffet. Zimmer hatte die Utensilien für Kaffee oder Teebereitung, was wir als sehr angenehm empfanden. Großes Zimmer mit sehr bequemem Bett und zusätzlich einem Sofa, Sessel und Couchtisch. Checkin und Checkout schnell und umkompliziert. Wir waren im Haupthaus im ersten Stock untergebracht, was sehr praktisch fürs Restaurant ist. Auch gibt es einen Aufzug (ob in den Nebengebäuden auch, kann ich nicht sagen).

Wir hatten die Kategorie Deluxe Zimmer mit Balkon gebucht. Leider entsprach die Ausstattung des Zimmers gar nicht den hübschen Fotos eines neu renovierten modernen Zimmers, sondern stammte eher aus den 80ern und war ziemlich abgewohnt (Flecken auf dem Sofa, abgeschlagene Stellen an der Badewanne und am Waschbecken. die Duscharmatur über der Wanne ließ sich nicht mehr fixieren und mußte in der Hand gehalten werden. Ich bin leicht gehbehindert und daher von der Idee, zum Duschen in der Wanne zu stehen, nicht sehr angetan, zumal es keine Haltegriffe o.Ä. gibt. Das Zimmer war sehr groß, sehr sauber, und praktischerweise im Haupthaus gelegen, aber mit dieser Ausstattung verdient es meiner Meinung nach die Bezeichnung Deluxe Zimmer auf keinen Fall.

Zeer net hotel, geweldige kamer, ontbijtbuffet met veel keuze

Great place. Will visit this hotel in the future for sure. This is the place where you want to return more and more. Pleasant staff ready to help immediately with any request. Tasty breakfasts. This place should be shown to the children. The hotel is situated in the heart of the Black Forest. There are several paths in the forest that will be super interesting for the children. We’ve received a great relax!

Large spread of buffet breakfast. Nicely spread out area. Outside seating also available. The yoghurts and cheese varieties were extraordinary. Bruno at the biergarten was excellent. Stephanie in the restaurant was so so friendly. Massive and beautiful Cuckoo clock.

The hotel was in the middle of nowhere. I am sure some of us prefer it that way. However, no trains or buses nearby and we spent a lot of cash on taxis to get to close by towns. I totally understand that staff are here all the time and they are doing their job, but a bit more smile on the faces of the staff would be so nice, especially the male staff in the breakfast area and the female staff in the reception. They appear like they are doing their job under extreme duress, and not at all enjoying it. One evening, I went and stood at the entrance to the restaurant. A really young, probably inexperienced waitress came to us and asked us if we had a reservation. I said no. Immediately she shook her head so vigorously from side to side and said they have no availability, I was worried that she could injure her neck. In fact, we weren't going to eat there at all. I was there waiting to meet someone else. Let me end this in a good way...Then came Stephanie, an epitome of kindness, calmness, confidence and friendliness. Amazing customer service from her.

Amazing breakfast and great location with a beautiful hike behind the property

Good room, clean and comfortable.

Check out experience. We had to leave by 6 am, and the lady at the front desk was not so happy about it. She said that checkout starts at 7 am. and that her systems are not ready. Obviously, she made us feel like we were wrong and should come back later, although we called the previous day to let the front desk know we were leaving early.

Balcony room in main building very spacious. Excellent breakfast. Very good service in hotel restaurant.

good location and environment

the room is old and is not clean the rain bath is broken restaurant steak is not good

Stay in brand-new building

Restaurant not so great, asparagus not really good

character building, friendly staff

location and ridiculous price for a taxi into the nearest village.

location good, bedrooms adequate and comfortable, breakfast excellent but no toaster.

Attitude of a couple of restaurant staff, after a waiter spilt a complete drink over our friend, very little was done to help clean up ( even had to ask for more napkins to dry off ) after a change of clothes a fresh drink was delivered but not once did anyone apologise, the guy who dropped the drink looked a little inexperienced and embarrassed, we didn’t see a manager or anyone in authority to see how we were, for a four star hotel not really good enough. Although the food was good it did take a long time to arrive.

Location in the black forest was excellent. Hiking trails on site. Room was very large. The shops on site were fun to look through. Breakfast was over the top. They had everything. Dinner in the restaurant was excellent, but it was $$$.

Some of the facilities were closed-- like the beer garden. My stay was off season, its not clear what things are open and what is not. The site is on a collection of shops and other buildings. its a little commercial, 4 bus loads of Viking river cruise people arrived the morning I left.

Everything was amazing. I made a mistake with my reservation but the really nice guy in the reception helps me to fix everything. We stayed in the new building. The rooms were big, modern and very clean. The breakfast also was really good.

check out at 11.00 is early

Great Staff was friendly and helpful. Room was beautifully decorated .😊

location