Le personnel très pro, à l’écoute, très aimables, très accueillants et très gentils avec les enfants. L’établissement très classe, bien équipé avec la salle de sports, les piscines intérieur et extérieur, les 4 restaurants, (particulièrement le marocain avec ses 2 super musiciens vraiment géniaux)le room service h24 a un prix raisonnable, le petit déjeuner à volonté… Merci au Directeur M.ABDERRAHIM qui nous a gentiment arrangé pour que nous puissions faire manger notre bébé avant l’ouverture du buffet.

J’ai trouvé le buffet à volonté un peut chère, et un peut dommage que les parties communes de l’hôtel soit fumeuses. Mais ce n’est qu’un détails.

Nous avons bénéficié d'un surclassement gratuit et la chambre était tout simplement magnifique ! Le petit-déjeuner offrait une belle variété. Je tiens à féliciter particulièrement le jeune homme qui préparait les omelettes. Son sourire constant, sa gentillesse et son professionnalisme étaient remarquables. Le personnel de la réception était toujours attentif et à l'écoute de nos besoins.

La bouilloire dans la chambre était cassée. Il est nécessaire de prendre un rendez-vous préalable pour accéder à la piscine chauffée, pour une seule heure. La salle de sport est dans un état de vétusté.

Nous avons tout aimé (malgré la pluie la moitié du séjour, c'est dire !). L'hôtel est magnifique, les jardins bien entretenus, le personnel (à l'accueil, en salle, au bar) très aimable, souriant, sympathique et efficace. Nos demandes ont été prises en considération (emplacement des chambres notamment) et nous avons eu à l'arrivée le plaisir d'être surclassés. Les chambres sont confortables, la literie excellente (ce qui est loin d'être fréquent). Nous sommes restés 5 jours, et la formule all inclusive nous a totalement satisfaits. La navette, gratuite, pour se rendre près de la place Jemaa el fna en une dizaine de minutes, est bien pratique.

Le seul point noir de l'hôtel est le manque d'insonorisation des chambres. Tout dépend donc des voisins. Au spa, les jets de la piscine intérieure ne fonctionnaient pas et l'accueil est inégal.

Lovely chilled hotel. Rooms were a little dated but extremely spacious. Great location

Perhaps a welcome letter would help to give you all the information about the hotel so you don’t have to bother reception as they were incredibly busy. That was the only negative about the hotel.

Très mauvais vraiment la personne a l a l'accueil Fadila très désagréable on a eu un déconvenue avec les personnes de l'accueil nous sommes arrivés à 22h a l'accueil avec un bébé .avec ma compagne nous habitons ensemble en France mon amie est Marocaine on nous a obligé de prendre une chambre supplémentaire alors que nous avions déjà réservé sur Booking depuis longtemps de déjà payé la chambre mais ils n'autorisent pas une marocaine et un européen dans la même chambre si ils ne sont pas mariés donc impossible a cette heure tardive de faire autrement que prendre une deuxième chambre . De plus cette personne Fadila a dit a ma compagne tu es musulmane c'est comme ça point . Lamentable vraiment . Cela devrait être note avant réservation .

Sinon personnel du restaurant très agréable

The Staff were friendly , helpful and courteous especially ilham. The meals were delicious great and the facilities too. It’s a well deserved 5 stars

We had an amazing stay at the Kenzi Menara Palace hotel, thanks to the excellent service from Mouaad coach Mehdi and DJ Jimmy. Their professionalism and kindness truly made our stay unforgettable. Despite some minor issues with the wifi connection, it did not detract from our overall experience. A big thank you to the entire team for their warm welcome and dedication. We highly recommend this hotel to anyone looking for a quality stay in Marrakech.

Notre nuitée au Kenzi Menara Palace Hotel a été tout simplement extraordinaire. Dès notre entrée dans le hall majestueux jusqu'au confort de notre chambre impeccablement aménagée, chaque détail a dépassé nos attentes. L'ambiance luxueuse de l'hôtel, associée à un service exceptionnel, a créé une expérience inoubliable. Les délices culinaires proposés au restaurant étaient un festin gastronomique, et le spa offrait un sanctuaire de détente. Le personnel attentionné et amical, toujours prêt à aider spécialement Mr Nourdine à la réception et la relation publique ilham , a ajouté une touche personnelle qui a rendu notre séjour vraiment spécial. Le Kenzi Menara Palace Hotel est un bijou qui garantit des moments remarquables et indulgente

Rien

Séjour incroyable et personnel extrêmement professionnel ( la signature du groupe Kenzi ) Un grand merci à Kawtar pour sa gentillesse et son professionnalisme.

Zéro point négatif !!!!

Bij aankomst werden wij vriendelijk ontvangen met een welkomsdrankje. Ook kregen wij een upgrade van de receptie. De dame die in het bijzonder vriendelijk was heette Kaoutar

Alles was op en top geregeld in het hotel

Sauna wasn’t working

Un grand merci l'hôtel Kenzi pour le séjour exceptionnel. La chambre était impeccable, la nourriture délicieuse, et le spa offrait une expérience relaxante inoubliable. Cependant, ce qui a vraiment marqué la différence a été le personnel attentionné, en particulier Ilham de la guest relation. Son dévouement, son temps précieux, et son sourire chaleureux ont véritablement contribué à rendre notre séjour incroyable. Merci au personnel remarquable de l'hôtel Kenzi, c'est vraiment le meilleur.

Rien

We extend our heartfelt thanks to the relations public manager ilham , especially after she efficiently addressed our concerns regarding the restaurant food. Her attentiveness was truly commendable, as she not only listened attentively but also went above and beyond to ensure our satisfaction. Throughout our stay, she consistently offered thoughtful gestures, paying meticulous attention to small details. It's often said that small details matter, and in this case, she certainly did. Overall, our experience was fantastic, thanks to the exceptional care and dedication of the RP.and I can’t forget to thanks kawtar for the late check out

Nothing

Everything was perfect especially the guest relations she’s adorable ❤️

Everything

الاستقبال الرائع والخدمه الممتازه

La gentillesse du personnel

La question se pose même pas

Lovely friendly and helpful staff, nice food, plenty of choice. And nice beer with chilled glasses. Perfect.

It was very quiet, to be expected in off season.

Très bon

All the staff were amazing, Mouad and Mehdi were great for our holidays made us feel very welcome !!

This hotel is magnificent it has everything! Brilliant value for money. The staff were so friendly and the food was amazing! I would most definitely stay here again

Pool was excellent.

More variety in the food.

Garden and swimming pool

Everything else...rooms not well taken care of, most treadmills in gym don't work, no UK electric socket adapters anywhere in the hotel,

Nothing

The food was horrible, and the hotel needs a good rejuvenation

They property was beautiful. Scenery was great and large rooms.

The cupboard smell so I had no choice but to leave my clothes in the suitcase. And worst of all the toilet dripped the whole time so sleeping was not the best.

Amine and Ayoube and the lady at the reception were nice to my husband and I and tried to make my husband's birthday special and even sent birthday cake to our room. Thank you! Also, the first night, we got upgraded to a suite for one night, and that was lovely. (We stayed an additional two nights in another room)

I had the worst food poisoning the night before i checked out and mentioned it to Ayoub who was nice( Thank you!) and the rude man who checked me out ; i had buffet dinner the night before so you can imagine having diarrhea from 3am the night before checking out and at the airport and on the plane all the way back to uk. It was absolutely horrible. As if that wasn't enough, I was then accused me of stealing face towels. I have never felt so humiliated and embarrassed at any hotel like I felt leaving your hotel. I asked them to go ahead and check my luggage, which they did. They checked both my luggage and didn't find any face towels, and the man didn't even have the courtesy to apologize. That was the worst service I've ever encountered and absolutely ruined anything good I had to say about the hotel.

The pool is nice, but it was extremely cold, like taking an ice bath! it was not enjoyable. The surrounding area of the pool needs up dating, the sun beds and the larger beds with cushions were old, dirty and rundown

This property is rundown and needs to be refurbished. The rooms are dated and have many fixtures and fittings that need to be replaced like taps, sinks, shower etc The beds are old and uncomfortable, lumps and pumps and squeaky awful!! The bedding the towels even the curtains of the room are old and stained. Never see anything like it! Luckily I brought my own towel to use and sheet to sleep in. As I did not feel comfortable using the hotels!! In the entire hotel there is no iron for you to use to iron/press your clothes, so you need to be aware that should you be coming out and require you clothes be ironed you have to pay for each item to be ironed by the laundry service in the hotel! I think that is a rip off. I have never visited a hotel that does not provide a iron and charges you to iron your clothes per item then you have to chase where your clothes are because they are 2 hours late in providing you with your items! During my stay I came to my hotel room when late afternoon to shower from using the pool. However to my surprise there was no water. There was no notification, call to the room even calling down to the receptionist, no apology, I was just told we have a problem in the area. No time frame given on when the water might be running again, I had to ask all the relevant questions !! The breakfast wasn’t good either, bread is not fresh, scrambled eggs full of water the coffee is a machine that only gives you a mocha, even if you select a cappuccino, frustrating to say the least. You got birds flying all over, inside the restaurant and over the food. I had to stick to a croissant every morning and a drink I purchased from a local store

Room was clean. Pool was great.

I am writing this review to share my experience ordering a cab from this hotel to the airport. I ordered a taxi for 4am to the airport and they quoted me a price of 30. I thought they meant 30 dirham (~3 euro or 4 USD) so I thought that was fair considering it's only a 10 minute drive. I get to the airport and the driver tells me it's 30 EURO. In the US, I pay $30 for a 30 minute cab ride from the airport to my apartment. Totally unacceptable. We had to argue with the cab driver and the concierge at the hotel (because the driver called the concierge when we didn't want to pay) and finally got it down to 15 euro which is still ridiculous for a 10 MINUTE cab ride. It is such a scam that the cab drivers and hotels conspire to overcharge tourists like this. Pro Trip: ALWAYS negotiate your cab ride in Marrakech. They will make every excuse in the book to overcharge you. How does this make tourists want to come back to Marrakech. Rest assured. I don't want to come back to Marrakech any time soon. In terms of the actual hotel experience: Clean rooms. Big bed but horribly uncomfortable pillows. They were hard and big so it hurt your neck to sleep on them. Buffet food is good. Room service food is bad. And it's really weird you have to pay for room service in cash. One time they didn't have change, so they said they would give it to us later but never did. Pool is beautiful. This place is also outside the medina so it's not the best location. There is literally nothing around the hotel...just more hotels.

Whilst a big and busy hotel, it never felt that way. The grounds are spacious and well kept and the pool was huge, so again, never felt busy. Excellent food and the staff were helpful and friendly.

Nothing really