Nice lounge and restaurant

Information not given at checkin and almost missed breakfast so got very well done offering Leak from bath

Room was lovely, very clean. We asked to get in a bit earlier & they managed this for us. Thank you!

Breakfast wasn’t great

Comfy bed, clean room.

While the room itself was fine, the food/service for dinner and today for lunch has been exceptionally poor and even dangerous. On the first night I called reception in advance to check when room service was available and if the full menu was available. I was advised room service would be available from 6pm, but was welcome to place my order in advance and they would prepare as soon as possible. I called back to place my order at 5:40 and asked for it to be sent up as soon as possible despite chasing again by phone at 6:45, no food arrived until around 7:15. This is awful service, especially as the food was preordered. Then the next day, I came down to the bar at 12:45 for lunch. I am vegan so there isn't usually a lot of choice for me when travelling, but I had seen the menu in my room and there was an option that would suit. When i got to the bar, I tried to order the vegan meatball sandwich, to be told they dont actually do that. The server was kind and apologetic and went to speak to the chef to see if they were any options available, to which i was offered an egg mayo sandwich. When I explained yet again that I was vegan and didnt eat meat, dairy or egg, so couldnt have that, the server kindly went to check again, and I was offered a cheese and tomato sandwich - also not vegan. At this point I abandoned all hope of a sandwich, and enquired about the soup. I was informed the soup was tomato and red pepper. This seemed suitable so i went ahead with it. When it arrived it was a strange colour and I was unsure about it, but was told it was indeed tomato and red pepper. I began to eat - it was bland and lukewarm, but at least it was something. I was almost finished when the server came back out from the kitchen, went to the blackboard, and rubbed out "tomato and red pepper soup", and replaced it with what seemed to say curry.

Fantastic stay at this hotel everyone was lovely and helpful. Hotel was lovely as was our rooms, staff friendly and helpful. Can't fault hotel at all.

Nothing

Scenery is beautiful. Conservatory where breakfast is located is stunning and the grounds are very well maintained.

Room wasn’t spotless. Quite a lot of dust and it seemed the carpet wasn’t hoovered. Door handle was strangely low on door so you had to bend down to open and enter room.

Location excellent for our needs

N/ A

Nothing

Ran my finger through the TV and it was snowing dust Holes in the walls and moulds Abstruct noises at night like thumping on the window felt world like war 3 Toilet flush would sound like ur on a train would take about 10 minutes to flush Face felt REALLY dry after using the water But good location X NOTHING LIKE WHAT WAS IN THE PICTURES

Rooms were huge and lovely, so clean and bed was so comfy!